@Troi_Stephanie Hi there, we're sorry to hear about your experience. Please send us a direct message with your order number and registered email so we can assist you further.
Hi there, we're sorry to hear about your experience. Please send us a direct message with your order number and registered email so we can assist you further.
@FashionNovaHelp Hi can you please help me with your email? I need to write to you to get the invoice and weight for my order. I'm ordering an item from India, through a third-party courier service and they will need all this info. The order is about to reach my US address.
@FashionNova has a new vendor or smthng.. I spent $500 on straight bullshit this shit could’ve come from citi trends! Zippers fucked up , quality cheesy and everything sized WRONG! Will not be shopping ever again.Cause they also changed their return policy to store credit only
Hi, we're sorry about the inconvenience caused. Kindly send us a DM with your order details so our support team can look into this and help resolve it.
@FashionNova has a new vendor or smthng.. I spent $500 on straight bullshit this shit could’ve come from citi trends! Zippers fucked up , quality cheesy and everything sized WRONG! Will not be shopping ever again.Cause they also changed their return policy to store credit only
@supgworl Hi there, we're sorry to hear about your experience. Please send us a direct message with your order number and registered email so we can assist you further.
We’re sorry for the trouble you're facing. Please send us a DM with your order ID and more details so we can investigate this for you as soon as possible.
@FashionNovaHelp hi there.
I sent in my return of items. You guys acknowledged the return via email on 25th February 2026 and said you will send a separate email with my gift card code shortly.
I have not yet received that following email.
Order number: 177559677
Pls advise
@power4lhoney Hello, thank you for reaching out to us. We would also like to extend our apologies for the delay in response. Kindly provide us with you tracking details via DM and we shall provide you further assistance.
@missm__________ Hello, thank you for reaching out to us. We would also like to extend our apologies for the delay in response. Kindly provide us with your tracking details via DM and we shall provide you further assistance.
@BeautyKINGC really sorry about the long response time—that's not okay. Mind sending your order details via DM? I'll make sure it's prioritized and we fix it fast. Thanks for bearing with us!
@totallynotsilla Hello, thank you for reaching out to us. We would also like to extend our apologies for the delay in response. Kindly provide us with your order details via DM and we shall provide you further assistance.
@sendmemyangel Thanks for reaching out—really sorry the support wait was too long. DM us your claim and we'll escalate it today. Thanks for sticking with us!.
@___Amirak really sorry about the long response time—that's not okay. Mind sending your order details via DM? I'll make sure it's prioritized and we fix it fast. Thanks for bearing with us!
Hi @YamiIllumi really sorry about the long response time—that's not okay. Mind sending your order details via DM? I'll make sure it's prioritized and we fix it fast. Thanks for bearing with us!
@ritaxo93 really sorry about the long response time—that's not okay. Mind sending your order details via DM? I'll make sure it's prioritized and we fix it fast. Thanks for bearing with us!