Foehn

Foehn is a multi-award winning provider of cloud communications technology, delivering IP telephony and contact centres to the private and public sectors

[Foehn @FoehnComms]

As #voicebots and #chatbots become an increasingly integral part of the contact centre, make sure to understand the best practices when integrating this technology, with the @Genesys top tips guide! 👇

Download the whitepaper here: https://t.co/ygMcKUi8RK

#cx #CXtrends

[Foehn @FoehnComms]

Following the Local Government Roundtable last week, we caught up with Nicola Gumery of @AHDB_Hort 🗣

Have a listen to find out what you missed and discover if the next Roundtable might be right for your business. 👇

https://t.co/8kRGjL6oa2

#localgovernment #cx #cxevent

[Foehn @FoehnComms]

How do you motivate and excite contact centre agents? 🤔

How about Gamification?💡
Transforming agent effectiveness, instantly! 😌

Read 👇 to learn more:

https://t.co/XeR30kCdhe

#CX @Genesys #digitaltransformation #customerexperience #whitepaper #gamification #contactcentre

[Foehn @FoehnComms]

Check out our whitepaper! 👇

Discover the importance of the Voice of the Customer (VoC), how you can use the data you capture to shape your CX strategy, as well as raise customer satisfaction here: https://t.co/dvrqvQuxQZ

#CX @Genesys #digitaltransformation #VOC #cxstrategy

[Foehn @FoehnComms]

Register here 🚨 to join Foehn, @Genesys and our local council community on the 3rd March for our Local Government Roundtable:

https://t.co/YaeLr8UY7q

Featuring a live Genesys Cloud #CX #AI and automation demo, showcasing the #chatbot and #voicebot functionality! 🤓

[Foehn @FoehnComms]

Utilising #AI technology and automation doesn’t need to be difficult... 😌 Learn ensure a seamless customer experience and take pressure off agents at our Local Government virtual Roundtable on 3rd March.

Register Now: https://t.co/Kmlu2wKtRj

[Foehn @FoehnComms]

Maybe you’re a @Genesys customer looking at @Microsoft ? 🤔

Or a Microsoft customer considering Genesys?

Or you’ve got both but haven’t figured out how to get them to cohabit? 😬

In whichever case, this blog is for you!
https://t.co/gS0wNuMRYO

[Foehn @FoehnComms]

Integrating AI and automation into your #CX doesn’t need to be difficult! 😌

Come to the Local Government Roundtable where we’ll show you how the @Genesys Cloud CX #chatbot and #voicebot functionality can build #empathy with citizens on the 3rd March.

https://t.co/QbfRp1cM7l

[Foehn @FoehnComms]

Join us at our virtual Local Government Roundtable 🗣 on 3rd March to gain insight into how the use of AI and automation can enhance your customer experience, while taking the burden off agents. Register now! 👇 #CX #AI #Chatbots @Genesys
https://t.co/wsHhT8JXNL

[Foehn @FoehnComms]

Check out our new infographic! 🚨 Learn how to Transform the Digital Citizen Experience within Local Government. We share our key findings from a roundtable with councils here, FREE! 👀👇

https://t.co/MmhUmNK8Ee

#CX @Genesys #CustomerExperience #DigitalFuture #CloudAdoption

[Foehn @FoehnComms]

New blog post alert! 🚨 Find out how empathy affects customer satisfaction scores and why it plays such an important role in improving your customer experience and relationships. 🤓 @Genesys

https://t.co/RAcEoaf47N

#CX #CustomerExperience #customerengagement #customerempathy

[Foehn @FoehnComms]

Learn how @CeredigionCC 🏛not only kept their customer services open during the pandemic, but transformed the citizen experience with @Genesys Cloud in this new case study. 👇

https://t.co/NlORXKBjmM

#LocalGovernment #CX #GenesysCloud #CustomerExperience

[Foehn @FoehnComms]

New Blog Post! Learn how AI-driven digital engagement can maximise your CX value and improve your digital experiences, written by our very own talented Axel Ericsson.

#CX #AI #Artificialntelligence #customerexperience

https://t.co/6EAx090of5

[Foehn @FoehnComms]

⏱ 𝟭 𝘄𝗲𝗲𝗸 𝘁𝗼 𝗴𝗼! ⏱ Join us on 25 Nov in London, where we'll provide real insight into getting the best from the market leading softwares; @Genesys Cloud and Microsoft Stack. To find out more and receive your complimentary ticket, register here: https://t.co/6J4e6QOwjq

[Foehn @FoehnComms]

Have you secured your seat for our third virtual Local Government roundtable on Thursday 2nd December at 11am? 💺💻 We will be joined by industry experts, who will advise how to best leverage and evolve using technology platforms. Secure your seat here: https://t.co/TZhQkrgTba

[Foehn @FoehnComms]

Personalising #customerservice has become increasingly important to businesses and is crucial when delivering an empathetic service to customers.

Read the full guide to learn how #personalisation and #empathy can affect your #CX. https://t.co/w6VdiNn9YQ

[Foehn @FoehnComms]

⏱𝗟𝗲𝘀𝘀 𝟮 𝘄𝗲𝗲𝗸𝘀 𝘁𝗼 𝗴𝗼 till @Call & Contact Centre, CUX and SCCB Expo! Will we see you there? Come and find us at Stand 'CC-AF50' as we uncover how you can future prood your CX with @Genesys Cloud and Microsoft stack.

Register here for free: https://t.co/lJEyPq7hGW

[Foehn @FoehnComms]

Learn from #CX experts all in one room! Join us at our upcoming in-person event on 25 November in London to help discover new approaches to make better business decisions by bringing together cloud, CX, digital & data. We have limited seats, register now! https://t.co/v2GM14aG2u

[Foehn @FoehnComms]

𝗕𝗢𝗢𝗢!! 👻 Learn how companies like @Arvato CRM Solutions scared their competition by empowering their agents and changing to cloud-first strategy with Foehn and @Genesys Cloud. Read their full story here: https://t.co/kDxrSDp0Gw

[Foehn @FoehnComms]

Join us as we uncover ways to address the most-pressing challenges most CX and IT leaders face post-pandemic. See what you can expect from attending the event and register here for FREE! 👉 https://t.co/RXIq6Tbmys

#cloudcommunications #cloudcontactcentre #digitaltransformation