@surfacedwell This is never the experience we would ever want or expect, however, we thank you for bringing this to our attention. So we can learn more about this in detail and help, give us a call at 1-800-937-9745, M-F, 8am-5pm, EST. Thank you.
@OSU0011 While we have not changed or reformulated our coffee, we're disappointed to hear it tasted off. We want to look into this with you and learn more. Please private message us the bar code, BWUB date and production code from the canister in question. Thank you!
Hey Colombian fans! Have you noticed that we look a little different? We've updated the roast meter but the coffee inside the canister has not changed. We changed the description but not the taste to help you find the option that's best for you! 😊 #samegreattaste
@LeeRacketTalk Thanks for reaching out! Unfortunately, our Cappuccino line was discontinued in May 2024 due to a lack of overall support. That said, we’re happy to share your feedback with our team so they know how much you’d love to see it return!
@Dupin07 @PriceSmartco @FolgersOfficial Gracias por informarnos sobre esto. Por favor envíenos un mensaje directo o llámenos al 800-937-9745, de 8 a. m. a 5 p. m. ET, para que podamos conocer más y brindarle la mejor asistencia. https://t.co/ljhradTexQ
@MyVidaLoca222 Thanks for bringing this to our attention, as this is not the experience we want you to have with our products. So we can learn more and best help, we'd like to speak with you briefly. Please call us at 800-937-9745, M-F, 8am-5pm ET and mention #17156863.
@TheJoshBoudreau We appreciate you letting us know about this, as this is not the quality we expect, or experience we want you to have with our products. So we can best help, could you private message us the bar code, Best When Used By date, and the surrounding numbers from the product? Thanks.
@AttackOnCoffee (2/2) So we can learn more and let our team know, could you DM us the bar code, Best When Used By date and surrounding numbers from the canister, and also the store which it was from? Thanks!
@AttackOnCoffee (1/2) We appreciate you letting us know about this. While not harmful, we make every effort to remove any wood or plant material that may be remaining from when the coffee was harvested.
@gayravenclaw41 While our Gourmet Vanilla Biscotti had its own unique formula, we offer a French Vanilla–flavored coffee that you might enjoy. You can find out where it’s available near you by visiting this link https://t.co/MsUXOzVo6I
@JackieWritez We're sorry to hear of this, as this is not the quality we expect. We certainly want to learn more and best help. Please give us a call at 800-937-9745, Monday-Friday, 8am-5pm, EST. We look forward to connecting with you soon.
@AaronKlingebiel Your response is greatly appreciated! If you’d like to provide your postal mailing address, we would be happy to send you some high-value coupons to use toward a new purchase.
@AaronKlingebiel Hi Aaron. We appreciate you letting us know about this, as it isn’t the experience we expect from our K-Cups. So we can let our team know, could you private message us the bar code, Best When Used By date and surrounding numbers from the box?
@PaulaGomez Thank you for bringing this to our attention, Paula, as this is never the experience we want you to have with our products. We'd like to learn more about this in greater detail. Please give us a call at 800-937-9745, Mon-Fri, 8am-5pm, EST. We hope to speak with you soon.