@Maruti_Corp Subject: Immediate Attention Required: Gear and Starting Issues with New Grand Vitara
@NexaExperience@Maruti_Corp I am writing to express my extreme disappointment and frustration with my newly purchased Grand Vitara (Date of Purchase: 5th April 2024). Despite being a brand-new car, it has started showing alarming issues. The gearbox got stuck while driving, which is a serious safety hazard and has severely impacted my mental health. This could have resulted in a disaster, and I now have serious doubts about the car's reliability. The car has only been driven 370 km, and having driven Hyundai cars since 2012 without such problems, I expected much better performance and reliability from Nexa.
It is unacceptable for a vehicle of this caliber and price (Rs. 14 lakh) to malfunction in such a manner.I have reported this issue just after driving 80 km to Dealer Jamkash.They held the car for diagnostics for 2 days in baramulla service centre and did no get any conclusion in 2 days.
They asked my consent to shift the car to jamkash srinagar ,which i https://t.co/qLVv4Uh2tR conveyed by Maruti territory manager that the expert team has been called and it has been found that a shaft requires a change in the vehicle after 2 days.
The experience is quite unpleasant and has disturbed be mentally.
I demand a full refund of the car or a new car.
Pertinently ,the dealer said that they would provide 4 free service to the car,which is quite disturbing to hear after getting a product of 14.2 lakh rs and malfunctions at just 300 km of run as if it were an old car.
Depriving the luxury of buying a new car even after spending 15 lakhs is what i have experienced and wasting my time for my fault of buying it from maruti that too from nexa which they boastfully say that its a premium car.
Mohammad Burhan Sultanpuri
Nageen Bagh Sopore, J&K
#CustomerService #Nexa #GrandVitara #CarTroubles
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