Frank Eliason

Consultant & Customer experience leader focused on the future of biz, Author of @YourService (Wiley, 2012). Started social media Customer service

[Frank Eliason @FrankEliason]

My daughter passed away in 2004 and the funeral cost about $13k. At the time I made about $40k. I was deeply suspicious of the price but who want to live that. Even the government sweeps it under the carpet. Read this from the @wsj https://t.co/G2z9IGfI2j

[Frank Eliason @FrankEliason]

As I met with @PhillyJoeD a Consumer wrote to the Philadelphia Inquirer asking for help with a problem with Bank of America. It was fixed quickly!

[Joseph N. DiStefano @PhillyJoeD]

my latest: How to get CEOs to solve your frustrating problem when their customer-service departments won't help https://t.co/lhlrUmNcbC

[Chris Krewson @ckrewson]

Fun fact: Back in those days I helped launch @PhillyInquirer on the ol' Bird Site, and @FrankEliason was kind enough to come to an in-person lunch arranged (if memory serves) by @kforbriger and @kateritchie to talk about things. It was a simpler time!

[Frank Eliason @FrankEliason]

Hey @bobfernandez1 how is the WSJ? This seems like yesterday but also a lifetime ago.

[Joseph N. DiStefano @PhillyJoeD]

See also Inquirer veteran @bobfernandez1 's original story on Frank Eliason and how @ ComcastCares responded to https://t.co/wq7lJCfxOa . Bob is now at @WSJ https://t.co/wZ0oxRAWSF

[Frank Eliason @FrankEliason]

Hey that's me! Check out this interview!

[Joseph N. DiStefano @PhillyJoeD]

my latest: Once the Twitter-pioneering face of @Comcast customer service, and a leader at @Vanguard_Group and @Citi, Frank Eliason now drives a truck for @Amazon, calls for owner-worker ‘balance’ https://t.co/uGD9olMVd6

[Capterra @Capterra]

Prepare for the coming small business renaissance with insights from a customer service expert @FrankEliason 👇 https://t.co/RngUQdQ422 #cx #SMBs #smallbusiness

[Frank Eliason @FrankEliason]

@ZackLehman You will be missed by kids and parents alike. I never imagined my daughter going to Hilll, now I can't picture her not. As an author, I get following your dream. Have fun with it and inspire young and old.

[Frank Eliason @FrankEliason]

It is time for the former ComcastCares to sign off of @Twitter for now. I hope we will see this place return to a quality community. If you wish to contact me email [email protected]

[Frank Eliason @FrankEliason]

@ckrewson @PhillyInquirer @comcast We should do another Philly Tweet up. May just get a bunch of bots and trolls but would be fun to relive old memories ;-)

[Chris Krewson @ckrewson]

At one point I remember a lunch when I ran @PhillyInquirer's handle, and @FrankEliason ran @Comcast's now-defunct @ComcastCares. Because we both did things on social! It was a way more innocent times. Then I moved to LA and did Hollywood journalism for a while 4/

[Corey Seidman @CoreySeidman]

The Phillies have won 10 playoff games

1 by coming back from down 4-0

1 by coming back from down 5-0

1 with a game-winning homer in the bottom of the 8th

1 with the biggest 9th-inning rally by a trailing team in postseason history

2 by shutout

3 by holding on in 1-run games

[MLB Network @MLBNetwork]

The @Phillies' season has been an absolute movie! 🎥

Relive their wild ride back to the World Series for the first time in 13 years! #RedOctober

[Frank Eliason @FrankEliason]

It is all about the crowd and the bases! Go Phillies!

[FOX Sports: MLB @MLBONFOX]

Everything is going right for the Phillies! They add another run!

📺: FOX and the FOX Sports App

[Jason Kelce @JasonKelce]

#NewProfilePic

[John Clark @JClarkNBCS]

“How bout them Eagles!”

-Nick Sirianni

[Frank Eliason @FrankEliason]

Hey @TankLawrence Jalen has now played you! Fly Eagles Fly! It was a fun game to watch. #PhiladelphiaEagles

[Frank Eliason @FrankEliason]

@JasonLeeOnAir @Eagles Not pure luck. In a way it was the difference in how both teams chose replacement kickers. Cardinals valued experience while Howie valued skill.

[Jason Lee @JasonLeeOnAir]

Some news...@phl17 Sports Scene moves to PRIME TIME! Catch the show Wednesdays at 9:30PM, following The @sethjoyner Show. Truly an honor to follow an all-time @eagles great. Check out Seth at 9, and Sports Scene at 9:30, wednesday nights on PHL17

[Chris Krewson @ckrewson]

Woof, the timing on the CNN sponsorship of Editor and Publisher.

[Frank Eliason @FrankEliason]

I met @brianstelter over 14 years ago when he worked on this article. I followed his career ever since. He is a tremendous reporter and I look forward to what he does next! From @NYTimes July 2008 - Griping Online? Comcast Hears and Talks Back https://t.co/rmIgNUZSQA