The new normal for #franchising: a bird’s view from the @FranPoolIntl network and its observations in 50 key markets around the globe. https://t.co/xS2985bHlJ
Foreseeable structural changes in #franchising: different initial fees and royalties for different #franchisees who will be viewed depending on their strategic importance for the #brand. Strong stuff. #EMMFC
Most important steps to grow a #franchise: #onboardimg for new #franchisees: get them to profitability quickly, higher hungry young #interns (they are better than you might think).
It is nice to go out for dinner to a traditional highly ranked place with a group of #hospitalityindustry experts. It is gratifying to have those experts read the riot act to stuck up waiters. It is glorious to have the waiters line up to apologize. #restaurants#customerservice