Andreas Frei

Creating Customer Centric Solutions | Exploring new Business Models | Connecting Insurance to Innovation & Technology

[Andreas Frei @FreiAndreasJ]

@FlySWISS Dear
@lufthansa
- it's been almost two months since you cancelled my flight - I am still waiting to get my money back while your #CustomerService is #ghosting me -
is this your brand promise as #premiumairline?

[Andreas Frei @FreiAndreasJ]

Hey @FlySWISS - nachdem ihr schon meinen Flug annulliert, hätte ich erwartet, dass wenigstens Euer Chatbot oder Transfer-Service funktioniert...
Aber auch da läuft gerade das "how to disappoint my disappointed customer" programm ab...🤬

#cxfail #CustomerExperience

[Andreas Frei @FreiAndreasJ]

Hey @FlySWISS - erst wenn Dinge nicht wie geplant laufen, zeigt es sich, ob man #premiumairline ist - vor 14 Tagen habt ihr meinen Flug annulliert - von Euch mein Geld fürs Ticket vollständig wieder zu kriegen ist ein einziges #cx #trauerspiel - Schein vs sein?

[Andreas Frei @FreiAndreasJ]

@FlySWISS Hi Ute - mir wurden nur die Taxen erstattet. Auf meine Beschwerde hin wurde mir mitgeteilt, dass mein Ticket nicht erstattbar sei…als würde das eine Rolle spielen, wenn die Airline den Flug von sich aus annulliert 🤦‍♂️

[Holger Nils Pohl @HolgerNilsPohl]

Bereit, eure visuellen Fähigkeiten zu transformieren! 🎨 Nehmt am "Work Visual Basics Training" in Zürich am 2. Februar 2024 teil. Lernt, Ideen visuell zu kommunizieren und Eindruck zu machen! 🌟

🔗 Jetzt anmelden: https://t.co/YFqf7Pw2Fn

#VisuellesDenken #WorkVisualBasics

[Andreas Frei @FreiAndreasJ]

@JAshley999 @BelindaBencic No one at @airfrance customer service is jumping through hoops for any client whatsoever - #chatbots can't jump. What a #fail on the promise #eleganceairfrance

[Andreas Frei @FreiAndreasJ]

#eleganceairfrance what is your take on this @airfrance?

[Andreas Frei @FreiAndreasJ]

Even tennis stars get treated sub-standard by @airfrance #customerservice - non-delivery on #eleganceisajourney #promise appears to be part of a broken system and nothing personal…welcome to the club @BelindaBencic

[Andreas Frei @FreiAndreasJ]

@FlySWISS @zrh_airport Can't see any #Sustainability in this trip (fuel burn, A/C production emissions, etc) - happy for the two folks to have a fun trip around the globe, but pls stop #greenwashing this by visiting some solar plants during your stops.

[Andreas Frei @FreiAndreasJ]

Dear @FlySWISS - you are cancelling flights and directing customers to your service centers to rebook - since 1h I am listening to your crappy 80's melody...🤬
#fail #customerexperience

[Alex Osterwalder🇨🇭 @AlexOsterwalder]

A bit of business & entrepreneurship education packaged in a fun comic. Enjoy w/ your kids this summer.

It's a project I started with my kids & @HolgerNilsPohl a couple years ago. Now available on Kindle.

PS: @sgblank is also in the comic :-)

https://t.co/Io76hVZuiD

[Andreas Frei @FreiAndreasJ]

@AlexOsterwalder Cool studio setting 🧐✌🏻

[Andreas Frei @FreiAndreasJ]

@AlexOsterwalder @MicrosoftTeams @SlackHQ @FT let's hope the fast iterations on #MSTeams bring its customer value up to par with its competitors. So far it appears that its success is highly driven by the dominance of the Microsoft platform in the corporate world

[mouneer.eth | mouneer.near @mouneer]

A no-bullshit piece of advice by @profgalloway

[Alex Osterwalder🇨🇭 @AlexOsterwalder]

Innovation in large companies: pls innovate, but comply with these rules...

#InvincibleCompany

https://t.co/wnYfaxn2Pw

[Alex Osterwalder🇨🇭 @AlexOsterwalder]

In a complex word, frameworks and business tools shouldn’t give you the answers.

They should help you think through the challenges to come up with the answers!

[Alex Osterwalder🇨🇭 @AlexOsterwalder]

Entrepreneurship & Innovation is NOT an *idea* or *creativity* challenge.

It’s a *perseverance* challenge: do you have the determination to *adapt* your idea *UNTIL* it creates value for customers embedded in a profitable & scalable business model?

[Alex Osterwalder🇨🇭 @AlexOsterwalder]

Great analogy! Nothing replaces direct contact with customers!

[Tendayi Viki @tendayiviki]

There seems to be a fear of missing out when it comes to innovation labs.

Other companies are doing it, so leaders want to do it as well.

These innovation labs are setup with contradictory goals and objectives.

Such labs are also more likely to close after 2-3 years.

[Tendayi Viki @tendayiviki]

It is hard to be a #pirateinthenavy.

While startups are focused on enemies and competitors that are outside their company.

Innovators within large companies have to contend with enemies and competitors inside their own companies as well.