Freshworks Inc

We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences.

[Freshworks Inc @FreshworksInc]

PSA: Your sidebar is more “yours” than ever before.

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It's the little things. ✨

[Freshworks Inc @FreshworksInc]

The future of service operations is live at @VivaTech Paris. 🇫🇷 We're at booth 2B30, Hall 7.2 through June 20!

Stop by to see what unified, AI-powered service operations actually look like when it's running one platform instead of five. #VivaTech

[Freshworks Inc @FreshworksInc]

160+ stores. A manufacturing operation. One lean IT team holding it all together. @BensonsForBeds, one of the U.K.'s leading bed retailers, started with Freshservice for ticketing over a decade ago. What followed was an enterprise-wide platform supporting IT, HR, finance, and distribution. All without the lengthy implementations or consultants that once put structured ITSM out of reach.

See how they built it. https://t.co/2Aig6hEtws

[Freshworks Inc @FreshworksInc]

While the world watched the BarcelonaGP unfold, McLaren Mastercard Formula 1 Team's IT crew had already been there for days.

Before the drivers. Before the mechanics. Before the garage setup is complete— they're already building a fully operational IT infrastructure, including live data links back to Woking, U.K., sending race data in real time.

By the time the cars are unloaded, the network is already live.

That's the McLaren Mastercard Formula 1 Team's IT crew. And Freshservice keeps their operation running, circuit after circuit. 🧡

@McLarenF1

[Freshworks Inc @FreshworksInc]

Your AI tools + Your Freshservice data = Match made for business teams 🤝

Freshservice now connects to the AI tools your teams already use via MCP - an open standard that brings live service data directly into your workflow. Every AI agent you own will have access to tickets, assets, configurations, and knowledge.

[Freshworks Inc @FreshworksInc]

When your CFO asks how IT is performing, "we track it manually" isn't the answer you want to give. Vermeer's Brent Westerkamp explains how Freshservice gave his team real visibility into delivery success, uptime and customer satisfaction. The metrics that used to require manual effort are now just there.

Watch the full conversation between Brent Westerkamp and Freshworks CEO Dennis Woodside: https://t.co/t1KG08VQqv

[Freshworks Inc @FreshworksInc]

Remember when audit day used to be the most dreaded date on the IT calendar?

Now with Freshservice ITAM, your team can walk into any compliance review with assets tracked, licenses accounted for, and dependencies already mapped. So when the audit comes, your answer is already there.

Learn more about Freshservice ITAM: https://t.co/IhpMoP6blM

[Freshworks Inc @FreshworksInc]

Teams started using AI to save time, but now they’re spending more time fixing its mistakes.

Freshworks' latest research shows this isn’t an AI problem. It's a governance gap.

Learn more about what 12,000 IT leaders had to say about how AI is working for them in the Cost of Complexity report. (Spoiler: It could be working better. 😬)

Read the full story on The Works: https://t.co/0yKHKj0YyX

[Freshworks Inc @FreshworksInc]

A risk score taken once and never updated isn't risk management.

Change risk assessment in Freshservice rescores every change request in real time, using configurable risk factors and policies that reflect how your organization actually operates. Qualitative inputs from stakeholders sit alongside automated scoring, so the full picture is always visible before approval.

The result: consistent, defensible decisions across teams and environments. And fewer surprises after go-live 😌

Learn more about our latest launch: https://t.co/Z6sZ48Q7Pz

[Freshworks Inc @FreshworksInc]

TIME (@TIME) just named Freshworks one of America's Top WorkTech Companies 2026 🥳

We know teams need service software that's actually fast to deploy, intuitive to use, and enables employees to be more productive — that’s why we built Freshservice and Freshdesk for IT, CX, HR, and business teams, to help agile enterprises transform their service operations.

Glad to see it land 😇

[Freshworks Inc @FreshworksInc]

Modernizing IT was just the starting point for @newbalance. Freshservice now powers 133 agent groups across the business in HR, facilities, loss prevention, and beyond who handle 5,000+ tickets a month on a single, unified platform.

That's enterprise service management at the scale of 180+ stores worldwide. Read the full story: https://t.co/AuyObcmEqN

[Freshworks Inc @FreshworksInc]

Locked and loaded 👊
#mclarenf1 @McLarenF1 #monacogp

[McLaren Mastercard Formula 1 Team @McLarenF1]

This lid tho 😮‍💨

#McLarenF1 | #1000thGP | #MonacoGP 🇲🇨

[Freshworks Inc @FreshworksInc]

Congratulations to our customer and partner McLaren Mastercard Formula 1 Team on their 1,000th Grand Prix 🎉

It started in Monaco in 1966 — and it comes back to Monaco today. 203 wins and 23 World Championships later, the same mindset drives everything: @McLarenF1 Racing never quits.

And with Freshservice keeping their IT operations running at every race, neither does the team behind the team. Proud to be here for race 1,000.

#McLarenF1 #F1 #MonacoGP #1000thGP

[Freshworks Inc @FreshworksInc]

24 races. 15 countries. Gigabytes of data transmitted trackside in real time.

McLaren Mastercard Formula 1® Team's IT team is not just the support team on the track, they are racing too. Every weekend, they build an entire network on-site from scratch, transmit data back to HQ in the UK in real time, and resolve issues on the fly.

That's what running on Freshservice looks like.

@McLarenF1 @Forbes #F1

[Freshworks Inc @FreshworksInc]

Most AI tells you what to do. Freddy AI Agent Studio does it.

Now live in Freshservice: deploy AI agents that resolve requests end-to-end — pre-built, governed, ready from day one 🙌 https://t.co/GV3RKYrS9Y

[Freshworks Inc @FreshworksInc]

AI pilots are easy. Operational impact is the hard part. On June 4, hear how IT leaders at New Balance, A+E Networks, and Ashley Furniture are moving from AI pilots to real operational impact, and a closing conversation with Anthropic on where this is all headed.

Two days left! Free to register: https://t.co/IOev7ts8Rf

[Freshworks Inc @FreshworksInc]

Modernizing IT was just the starting point for New Balance. Freshservice now powers 133 agent groups across the business in HR, facilities, loss prevention, and beyond who handle 5,000+ tickets a month on a single, unified platform.

That's enterprise service management at the scale of 180+ stores worldwide. New Balance’s Markus Gaulke shares his service transformation story at Refresh Virtual Summit on June 4. Sign up today: https://t.co/AUyeADeFIL

[The Information @theinformation]

While corporate leaders push for rapid AI adoption, @FreshworksInc CEO Dennis Woodside highlights the issue:

"With AI coming in, there's a huge amount of promise. There's a huge amount of upside from AI, but this complexity is real."

"And what we seek to do is to reduce that and to offer, you know, a product experience that's very well integrated with what they already are using…

[Freshworks Inc @FreshworksInc]

Fast car. Faster IT. Freshservice keeps it that way. 🧡

#CanadaGP #F1 @McLarenF1

[McLaren Mastercard Formula 1 Team @McLarenF1]

Who’s ready for the last Quali session?

We certainly are 🧡

#McLarenF1 | #CanadianGP 🇨🇦

[Freshworks Inc @FreshworksInc]

Want to speed up results with AI?
Bob Sutton says you first have to slow down.

"Slow down, question assumptions, and use AI as a collaborator, not a crutch," says the author of "The Friction Project."

Read the full conversation with Sutton on good friction, bad friction, and how to automate the right things: https://t.co/TwkZ0KxeWX