FrontDesk

The all in one support app •

[pedro costa — oss/acc @pedroscosta_]

@FrontDeskHQ is officially on the tanstack showcase page

[FrontDesk @FrontDeskHQ]

that’s how we roll 😎

[Luke Berry @LukeberryPi]

@anon_opin enter = newline
shift + enter = newline
ctrl + enter = send

it's the only sane way to do it

[FrontDesk @FrontDeskHQ]

- customer support (just use FrontDesk)

[Iza @izadoesdev]

things you should never make on your own:

- analytics (just use databuddy)
- auth (use better-auth)
- framework (theres 2 billion, plz dont add another)

this applies to anyone making a new service / product.

[FrontDesk @FrontDeskHQ]

Read the full changelog here:
https://t.co/EHcI8JidNr

[FrontDesk @FrontDeskHQ]

↦ Introducing the new support portal

The public support portal just got a major upgrade. What used to be a simple thread viewer is now a full support experience. Customers can create new conversations, reply to existing ones, and track everything in a redesigned interface

[FrontDesk @FrontDeskHQ]

Threads now track status changes as updates. Every time a thread moves from open to in progress, or gets resolved, it's logged and visible to everyone. No more wondering what happened or when, the timeline tells the story

[FrontDesk @FrontDeskHQ]

@uwukko i'm thinking about going down to join the trend

[FrontDesk @FrontDeskHQ]

it ain't much, but it's honest work

thanks to our 11 stargazers

https://t.co/wUB1KulSVY

[FrontDesk @FrontDeskHQ]

Cyber Monday deal!

https://t.co/sqhL8w4Bec

100% free during beta you give us constant feedback!

[nuqs @nuqs47ng]

Black Friday deal!

https://t.co/YnyHqNiocI

100% free.

[FrontDesk @FrontDeskHQ]

@vercel congrats folks

[FrontDesk @FrontDeskHQ]

come talk to our team

[pedro costa — oss/acc @pedroscosta_]

might seem small, but we have the first person that joined @FrontDeskHQ discord server without being personally invited

here's an invite you wanna join too ���︎

[FrontDesk @FrontDeskHQ]

@izadoesdev @autumnpricing @axiomhq @trydatabuddy @Railway 👀

[FrontDesk @FrontDeskHQ]

agreed! and we are here to help you achieve that

[Jared Palmer @jaredpalmer]

Support tickets should eventually converge to only product defects, incidents, or prompts over time

[FrontDesk @FrontDeskHQ]

the OSS alternatives wave is so back

[Jean P.D. Meijer ― 🇪🇺 eu/acc @initjean]

so opencut is back, nimbus is back, guess it's only appropriate for me to announce early:

Analog is back

i never really stopped, but due to personal circumstances it slowed down

excited to get back and show some amazing AI features i've been working on

[FrontDesk @FrontDeskHQ]

frontdesk is open source btw

[Polar @polar_sh]

polar is open source btw

[FrontDesk @FrontDeskHQ]

look who has a new face 👀

[pedro costa — oss/acc @pedroscosta_]

new landing page who dis?

[FrontDesk @FrontDeskHQ]

is this your first impression of me?

[pedro costa — oss/acc @pedroscosta_]

↦ details closeup - onboarding flow

the user can join organizations they were already invited to and also create a new one