F-Secure Support

F-Secure customer care is here to help you 😊

[F-Secure Support @FSecureCares]

📲 Phone & chat: https://t.co/wQlfWbNy13
📖 User guides: https://t.co/3WiWdBi3YZ
🗪 Community forum: https://t.co/7BPcQoYvY7
📺 Video tutorials: https://t.co/PN2Y7nKKZs

[F-Secure Support @FSecureCares]

@HovilainenJuha @FSecure Hei Juha, kiitos kommentistasi! Hienoa kuulla, että toisenlainenkin ratkaisu löytyi. Olethan yhteydessä, jos tarvitset vielä apua! // Tia, F-Secure

[F-Secure Support @FSecureCares]

Hallo,

vielen Dank für Ihre Anfrage. Sie haben Recht, frühere Versionen von F-Secure FREEDOME konnten ohne die Erstellung eines Kontos genutzt werden, insbesondere bei der Aktivierung mit einem Lizenzcode. Seitdem haben sich die Dinge geändert, und neuere Versionen erfordern nun ein F-Secure-Konto, um Abonnements und Geräte sicherer zu verwalten.

Vielen Dank,
Chameni / F-Secure

[F-Secure Support @FSecureCares]

Hei Jaska, kiitos kommentistasi! Ikävä kuulla ongelmistasi F-Securen sovelluksen kanssa. Suosittelisin sinua olemaan yhteydessä suoraan asiakaspalveluumme, niin tilannetta voitaisiin selvittää tarkemmin. Löydät asiakaspalvelumme yhteystiedot täältä: https://t.co/8N3Rz2sIF9 // Tia, F-Secure

[F-Secure Support @FSecureCares]

Hei Raija, kiitos kommenteistasi. Tosiaan näiden tietojen perusteella sinulla on F-Securen tilaus jälleenmyyjämme TotalSafe oy:n kautta, ja tämä Ropo hoitaa heidän laskutustaan. Jos haluat selvittää asiaa tarkemmin, niin voit olla yhteydessä suoraan TotalSafen asiakaspalveluun, joko sähköpostitse [email protected] tai soittamalla [phone] (ma-pe 10-15). / Tia, F-Secure

[F-Secure Support @FSecureCares]

Hi,

F-Secure will continue to protect you against many online threats on Windows 10. However, once Microsoft ends support, the system will no longer receive critical security updates. This means no security product can fully protect an unsupported operating system.

For the best protection, we recommend upgrading to Windows 11 (if your device supports it) or moving to a newer laptop. This way, you’ll continue receiving both Microsoft updates and F-Secure protection.

Regards,
Chameni / F-Secure

[F-Secure Support @FSecureCares]

Hello,

Thank you for contacting us. We are sorry to hear about the difficulties you are experiencing with accessing your passwords and the frustration caused by repeated settings notifications.

Please note that your passwords are never lost or deleted by us. They are securely stored and can only be accessed with your F-Secure account and the master password you created. To help you regain access, please try the following:

Ensure you are signed in with the same F-Secure account you used to set up Password Vault.
Confirm you are entering the correct master password.
If you recently reinstalled the app or changed devices, make sure synchronization is enabled in your F-Secure account.

If the issue persists, kindly provide more details (your device and operating system, and any error messages shown), so we can assist you further.

Best regards,
Chameni / F-Secure

[F-Secure Support @FSecureCares]

Hei Juha, kiitos kommentistasi. Tässä tapauksessa sinun olisi tosiaan pitänyt saada tämä 465 vuorokauden tilaus. Huomasin, että olit ilmeisesti ollut tästä jo yhteydessä suoraan asiakaspalveluumme kun näin ei tapahtunut, ja asia selvitettiin sitä kautta. Selvitämme vielä tätä tarkemmin sisäisesti, jotta prosessi saadaan korjattua. Laitoin vielä tilauksesi jatkoksi nuo viime vuodelta saamatta jääneet 100 päivää. Pahoittelen tilannetta! // Tia, F-Secure

[F-Secure Support @FSecureCares]

Hei Artsi, kiitos kommenteistasi. Kuvassa on tietoja jo useamman kuukauden takaa, eli ne eivät välttämättä enää liity tähän nykyiseen tilanteeseen. Nykyiset ongelmat vaikuttavat nousseen esiin heinäkuun aikana, jolloin aloimme saamaan niistä enemmän raportteja. Monet ovat tosiaan huomanneet ongelmia etenkin Hydra-protokollassa. Tiettyjen maiden osalta ei tietääkseni ole yleistä ongelmaa tiedossa. Yleisiä korjauksia kuitenkin tehdään nyt tulevien versioiden julkaisun yhteydessä ja seurailemme näitä toki jatkuvasti. // Tia, F-Secure

[F-Secure Support @FSecureCares]

Hi! Thanks for reaching out. It looks like the VPN update didn’t finish properly. Please try restarting your device, then open F-Secure and check for updates. If it still won’t load, we would recommend to uninstall the program and install it back from your F-Secure account. Please let us know if the issue persist. Thank you.

[F-Secure Support @FSecureCares]

Thank you for bringing this to our attention. We take all feedback related to security and stability very seriously. We’re investigating how low storage might affect app stability and protection status on Android. Please DM us your device model, Android & app version, and steps to reproduce so we can look into it further. We would appreciate your help by submitting below details report or contacting our technical support team directly : https://t.co/W0LMobmVtp

Your device model and Android version
The F-Secure app version you're using
Steps to reproduce the issue
Any screenshots or logs if available

Thank you.

[F-Secure Support @FSecureCares]

Hi,

Sorry to hear the 4-month free trial offer disappeared, those promos are often time-limited or device/account-specific, and may not reappear once claimed or expired.

That said, we'd love to take a second look for you. Could you DM us with your F‑Secure account email or screenshot of the original offer? We’ll see what we can do to help you out.

Thanks for you time, looking forward to assist you further.

Regards,
Chameni / F‑Secure Support

[F-Secure Support @FSecureCares]

Hi, and thanks for reaching out. We're really sorry to hear that the latest update has caused such trouble, we completely understand how frustrating this must be, especially after years of smooth performance.

We've flagged your feedback to our technical team for urgent review. It does sound like there may be a deeper issue introduced in a recent release and we want to get to the bottom of it.

In the meantime, if you're open to it, we'd appreciate some logs or device details via private message or a support ticket to help us investigate further. But most importantly: thank you for sticking with us, and we’ll work hard to earn back that reliability.

Regards,
Chameni / F‑Secure Support

[F-Secure Support @FSecureCares]

@cfborg Hei Carl-Fredrik, ikävä kuulla ongelmistasi VPN:mme kanssa. Suosittelisin sinua olemaan yhteydessä asiakaspalveluumme, niin voimme auttaa korjaamaan asian. Löydät asiakaspalvelumme yhteystiedot täältä: https://t.co/6LYv6AyrRY // Tia, F-Secure

[F-Secure Support @FSecureCares]

Hi,

Thank you for sharing your feedback. We apologized for the issue you're having. We’re always working to improve, you can report a false positive to F-Secure, so our respective can fix the detection:

Go to F-Secure’s Sample Analysis page : https://t.co/QPakX78eUt
Upload the Raycast file flagged as harmful.
Select “I want to give more information about this sample”, and explain that this is a legitimate app you use.

You can do this and let us know if need further assistance on this.

Thank you and have a nice day,
Chameni / F-secure

[F-Secure Support @FSecureCares]

Hi,

Thank you for reaching out, and I'm sorry to hear about your experience—it’s absolutely understandable that you’re frustrated.

We take both billing and account security very seriously, and we want to get this sorted for you as quickly as possible. If you were charged in January 2023 after your account was denied or closed, that absolutely shouldn’t have happened.

To investigate and resolve this, could you please send us the following:

The email address associated with your account
A copy of the charge or transaction ID
Any relevant correspondence regarding the denied account

Once we receive that information, we’ll review your case and ensure any incorrect charges are addressed promptly.

We truly appreciate your patience and the opportunity to make this right.

Best regards,
Chameni / F-Secure

[F-Secure Support @FSecureCares]

Hi,

Thank you for sharing your feedback. I’m really sorry to hear about your frustration with the app and I completely understand your concerns. We’re always working to improve, please contact support here : https://t.co/OTYjNYG6fV , we will be able to assist you further on your issue.

Thank you,
Chameni / F-secure

[F-Secure Support @FSecureCares]

Hei, kiitos kommenteistasi. Ikävä kuulla ongelmistasi tuotteidemme kanssa. Suoratoistopalveluja ei usein voi käyttää VPN päällä, sillä monet toimijat pyrkivät estämään sen. Tuo todennäköisesti aiheuttaa ongelman tässäkin tapauksessa. Jos sinulla on muutenkin edelleen ongelmia VPN:mme kanssa, niin suosittelisin olemaan yhteydessä suoraan asiakaspalveluumme, jonka yhteystiedot löydät täältä: https://t.co/8N3Rz2sIF9 // Tia, F-Secure