FU_CustomerCare

We are here to help answer any queries for @fashion_union

[FU_CustomerCare @FU_customercare]

Hi @chanbunnyy delivery status shows:Secure Delivery (Reception)on 5/02/14 14.04.00 please email [email protected] & we can help

[FU_CustomerCare @FU_customercare]

Hi @vikkilands90 our records state the parcel was delivered.You can contact the courier on 0844 371 3331 and quote your track no. 2010266460

[FU_CustomerCare @FU_customercare]

Hi @aabigaail please may we have your order number and we can chase this up xx

[FU_CustomerCare @FU_customercare]

Hi @chanbunnyy please may we have your order and we can chase this up xx

[FU_CustomerCare @FU_customercare]

@molliemckechnie So sorry the item ordered was out of stock. A full refund was issued. We are sorry for the inconvenience xx

[FU_CustomerCare @FU_customercare]

Hi @EllaRoeg your parcel is with the courier so should be with you today or Monday xx

[FU_CustomerCare @FU_customercare]

Hi @TishHart , the parcel should be with you tomorrow, monday at the latest. Deliveries can take 3-5 working days xx

[FU_CustomerCare @FU_customercare]

Hi @TishHart I can chase this up for you, could you send me your order number please?

[FU_CustomerCare @FU_customercare]

Hi @molliemckechnie, could you send me your order number & I will chase this up with the care team xx

[FU_CustomerCare @FU_customercare]

Hi @vikkilands90 we're sorry to hear you've had problems with your order. Please can we have your order number and we can chase this up.

[FU_CustomerCare @FU_customercare]

@amyandrews93 Hey Amy, sorry to hear you've had problems with your order. Can I have your order number and I will chase this up? xx

[FU_CustomerCare @FU_customercare]

Hey @xxx_kerry_xxx , try clearing your browsers cookies and cache as we had technical problems yesterday. This may help! xx

[FU_CustomerCare @FU_customercare]

Hi @ChelseaJadeL customer services is looking into this now and will email you very shortly.

[FU_CustomerCare @FU_customercare]

Hi @YasminAaliyah please can you provide us with your order number and we will chase this up straight away

[FU_CustomerCare @FU_customercare]

@BuBow So sorry to hear that, may we please get your order number and we can chase this up for you x

[FU_CustomerCare @FU_customercare]

@xxx_kerry_xxx Hi Kerry, our next day delivery is delivered by DX couriers x

[FU_CustomerCare @FU_customercare]

@bethprophet_ but i have now manually processed this for you and the funds should now be in your paypal account x

[FU_CustomerCare @FU_customercare]

@bethprophet_ The item you ordered was unfortunately out of stock and your order was cancelled. However, the refund failed to process...

[FU_CustomerCare @FU_customercare]

@bethprophet_ hi Beth, that was your email ticket number. Thanks for providing your order number, we will look now for you x

[FU_CustomerCare @FU_customercare]

@caitlinlewis97 standard delivery can take 3-5 working days, not including weekends. Tracking shows this has now been posted this morning x