Gap Inc.

Bridging the gaps since 1969 with our house of iconic brands - @OldNavy, @Gap, @BananaRepublic, @Athleta

[Gap Inc. @GapInc]

@LindsMcGregor Hello, we're concerned to hear this. Please send us a Private Message with the order number and email address that is associated with the order along with more details. Thank you and we look forward to your message!
~Melissa, Gap Customer Relations

[Gap Inc. @GapInc]

@Davide497D We're concerned to hear this and are glad you spoke up. We'd love to see how we can help today, please DM us with details of your concern along with your email address and order number so we can see the options we have to help. We look forward to hearing back from you soon.

[Gap Inc. @GapInc]

@I_finish_fights @OldNavy @GAPSustainable @ONCustServ Hello, we're concerned to hear this and would like to hear more about your experience. Will you please send us a DM with your phone number and a good time to call so we can have someone reach out to you directly?
Thank you,
~Melissa, Gap Customer Relations

[Gap Inc. @GapInc]

@deepakgoogly @USAndIndia Hi there, thanks for reaching out! We are happy to assist with orders through our U.S. or Canadian websites through this platform and recommend that you partner with the service team through the customer service link at the bottom of the page from which your order was submitted.

[Gap Inc. @GapInc]

@magnusscn Hey, thank you for bringing this to our attention. We're sorry to hear this, we would never want to offend you. We've shared feedback with our team.

[Gap Inc. @GapInc]

@spol1298750 @ONCustServ Thanks for reaching back out. We do see the 40% off code FORTY is a cardholder perk and you would need to use a brand credit card as payment to activate the offer. If you are using a brand card and are still having troubles please DM us with your order number and email for help.

[Gap Inc. @GapInc]

@InternetSabrina We're sorry to hear this! Please know that we are unable to assist through this platform and for the best help we recommend contacting our employee services at 1-866-411-2772 ext. 20600 and they ae available Monday - Friday, 7am-4pm PT (10am-7pm ET). Thanks for reaching out!

[Gap Inc. @GapInc]

@InternetSabrina We appreciate you following up with us and regret we're unable to view your prior communication through this platform. For additional assistance with the employment process, we recommend calling 1-866-411-2772. Thanks again for reaching out!

[Gap Inc. @GapInc]

@InternetSabrina Hi, we're glad you spoke up! We're not aware of any sitewide issues and we recommend that you clear your cache and cookies and restart your browser. We hope this helps!

[Gap Inc. @GapInc]

@gracieburr We would love to speak to you directly regarding your experience. Please DM us with the a good contact number and the best time(s) to reach you. We hope to hear from you soon.

[Gap Inc. @GapInc]

@gracieburr Thank you for being a long time customer with us. We apologize you felt it was a canned response, we want to assure you our social posts are monitored by actual people. We take this matter very seriously and immediately shared the details of your interaction with our leadership.

[Gap Inc. @GapInc]

@jorancho12 Hi, We're hoping your family is doing better, we'd love to take a look into this for you. Please send us a DM with your order number and email address. We look forward to your reply!

[Gap Inc. @GapInc]

@FaizullaBOY Hi! We appreciate you sharing your concerns about privacy. We do need this information to process your return, if you change your mind we hope you'll visit our store location again. We will share your concerns with our leadership.

[Gap Inc. @GapInc]

@LeslieW95553511 Hi Leslie, thanks for speaking up! We are happy to accept items for return within 30 days of the purchase date. We want to be fair and consistent with all of our customers, however, we know every situation is unique. Please DM us with more details so that we can review options.

[Gap Inc. @GapInc]

@ErnDoesNotTweet Hi Ern, we'd be happy to take a look and see if we can help! Just DM us your order number, email address, and more details about the concern so we can. We hope to hear from you soon!

[Gap Inc. @GapInc]

@ellenell_ Hi there, we apologize for any frustration caused! We ship from multiple locations, even from our stores, in order to provide our customers with increased product variety and this can result in multiple packages. We'll be sure your comments are shared with the appropriate teams!

[Gap Inc. @GapInc]

@KritiPoddar7 Hi Kriti, thanks for speaking up! We stand behind the quality of our merchandise and will accept an item for return if it is found to be defective. Please DM us with more details about your purchase so that we can review the options available. We look forward to hearing from you!

[Gap Inc. @GapInc]

@newsome_e We're glad you spoke up about your new leggings ripping! We stand behind the quality of our products and, for the quickest help, we recommend visiting a local store to speak with a manager or, if purchased online, DM us the order # and email address so we help with other options!