Gareth Scragg

Fractional Marketing Leader, Tech & Services. Marathon kayak paddler & Director @DWcanoerace. Husband + Father = occasional sailor & golfer. All views etc.

[Gareth Scragg @GarethScragg]

@virginmedia Yet another outage and this one has been going on for over 24 hours now, and the resolution time keeps moving backwards. Even by your standards, it’s a bit of a ****show….. Think it’s time to switch back to BT.

[Gareth Scragg @GarethScragg]

@swardley It doesn’t matter what (party political) colour they are Simon, we know they’re lying because their lips are moving. Sadly, none of them are fit to run a bath, never mind the country.

[Gareth Scragg @GarethScragg]

@virginmedia BTW I’ve already been to that URL you provided and the phone numbers you share for a complaint go straight into your standard customer services call centre route. This is the exact same team I am having issues with and not getting the issue resolved. Appreciate another idea pls..

[Gareth Scragg @GarethScragg]

Hey @virginmedia - how do I escalate a complaint? You have just failed to port my phone number for the THIRD time in 4 weeks, and I'm losing patience with being told "I'm sorry" and "I understand" by your India Call Centre. Thank you #abysmalCX #shouldhavestayedwithBT

[Gareth Scragg @GarethScragg]

@virginmedia If you hadn’t understood from the previous tweets, I don’t want to speak to your call centre again. They are not providing the level of service I expect as paying customer. I will make a complaint but I’d like this resolved before having to do that. Who can I speak to?????

[Gareth Scragg @GarethScragg]

@virginmedia Your agents are not escalating. Rather than protracting this discussion over Twitter, tell me how I can speak to someone live who is empowered to solve. I want this resolved, not a continued source of @virginmedia #customerdissatisfaction - which isn’t great for either of us

[Gareth Scragg @GarethScragg]

@virginmedia Thanks for quick reply. Unfortunately your customer service agents won’t escalate to a manager. Standard response is “they use the same tools as us”. Getting seriously frustrated. Have only been a @virginmedia customer for 1 month and starting to regret that. Next idea please??

[Gareth Scragg @GarethScragg]

@DaveZ_uk Amazing photo!

[Gareth Scragg @GarethScragg]

Interesting article from @ITechknowledgy, @DXCTechnology's President, Cloud and Infrastructure Services. See how large companies are doing Cloud Right. #DXCDoesCloudRight https://t.co/8KtyCbosGP

[Gareth Scragg @GarethScragg]

"If developed correctly, immersive virtual tech could foster the global inclusivity necessary for the future". In her @WEF article, DXC Technology's Brenda Tsai explores the role of the #metaverse in achieving collaborative equity. https://t.co/TYexM6FaBt

[Gareth Scragg @GarethScragg]

@BryanstonCanoe Like all the best racing circuits…….!

https://t.co/yRxNv1TBzP

[Gareth Scragg @GarethScragg]

@YesMissMurphy That very definitely looks like Falmouth. Enjoy!

[Gareth Scragg @GarethScragg]

@YesMissMurphy In = On - both equally cathartic

[Gareth Scragg @GarethScragg]

@EsherTandoori our order was due to be delivered 50 mins ago (it was a 50 min. Delivery time), so we have been waiting nearly 2 hours. Your phone is permanently engaged. Can you please tell me if we are actually going to get our curry this evening please? #notimpressed

[DW Canoe Race @DWcanoerace]

The Organisers of the Devizes to Westminster International Canoe Race have issued a statement following the conclusion of the inquest into the death of a competitor in the 2019 edition of the event #dwcanoerace
https://t.co/LSRPAgZ7AP

[Gareth Scragg @GarethScragg]

@BryanstonCanoe Great to see the team back on the water. Very happy memories on the Stour... Look forward to the next OBCC reunion and opportunity to paddle/swim*

*delete as appropriate 🤣

[Gareth Scragg @GarethScragg]

@BryanstonCanoe Great memories. Next year everyone!

[Gareth Scragg @GarethScragg]

@BryanstonCanoe Great shot!

[Gareth Scragg @GarethScragg]

@reillyusa Lucky man. With a 5yo & 7yo, home schooling is significantly less “peaceful”! Good luck, stay safe.

[Gareth Scragg @GarethScragg]

@reillyusa Love it. Game on 😎