@AmericanAir sets the standard for "rubbing salt in the wound" with this one: They won't provide food vouchers until the flight is more than 4 hrs delayed. Being SCHEDULED to leave 4.5 hours late isn't sufficient. Can't wait to get on that cramped plane. Tks for letting me rant.
@AmericanAir assigned us to a new gate which has ZERO working power outlets. We'll be here for 4 hrs IF the replacement plane actually finds its way here. And several seats in the gate area are broken; not nearly enough for everyone.
@AmericanAir commitment to the customer continues. Cust service line has two people working and 80 people in line. They process one person every 10 minutes, so it will take 6 hrs and 40 minutes to reach an agent. Calling @AmericanAir isn't much faster. Wait time is currently 3hrs
@AmericanAir teaches us all a lesson on customer service. Fight from Philly to Chicago, scheduled to depart 2:25 pm, was delayed due to a FAULTY TOILET. Then delayed again. Then, they decided to scrap the plane and wait for another one. New departure time: 6:45pm.