Even crazier. 1 hour wait after joining the wait-list to find a lounge which has at least 55 unused seats. Whole tables are empty. I am not even talking about the reserved spots for centurions. This is crazy....
We should have something like EU261 for @AmericanExpress Lounges. They advertise the access to all these "amazing" lounges. However, first of all they limit the time on how early you can get there and then it's always overcrowded. If the wait time excess 30 minutes, there should
Be a statement credit or points for failure to provide what is offered. It is only fair, they push this as a "big" benefit of the lounge and you can never access it. I think (but not sure) was not able to get into a lounge in 4 years or more. That's just crazy. For a $1000 fee.