Gemma Matthews

Views my own, except when I’m re-posting someone else’s.

[Gemma Matthews @GemMatthews]

Well thanks for liking the tweet twice @lastminute_com how about a response now?

[Gemma Matthews @GemMatthews]

@lastminute_com can you please tell me how I might speak to someone about a holiday booking. Your chatbot cannot deal with my request. Your telephone number cuts off. And there is no email address on your site. It’s a complex query. Thanks!

[Gemma Matthews @GemMatthews]

@lastminute_com can you please tell me how I might speak to someone about a holiday booking. Your chatbot cannot deal with my request. Your telephone number cuts off. And there is no email address on your site. It’s a complex query. Thanks!

[Gemma Matthews @GemMatthews]

Thank you to the really helpful staff at #NorwoodJunctionStation coming to find me in the coffee shop to make sure I got the best train connections to Shoreham By Sea today. Good start to the day!

[Gemma Matthews @GemMatthews]

@virginmedia hi! how can I get in touch with you about a complaint? Spoke to someone who told me what my new contract would be, email confirmation comes in at £24 more per month than the advisor said. Your app is not easy to use to manage accounts. Why do you make it so hard?!

[Gemma Matthews @GemMatthews]

@VeoliaUKHelp please can you arrange for a rubbish collection immediately at our block of flats. It’s been over two weeks since the rubbish was collected! SE19 3LN

[Gemma Matthews @GemMatthews]

@yourcroydon @VeoliaUK once again our rubbish has not been collected in SE19 3LN. The bins at our flats are overflowing. This has been reported by multiple residents. Please can you arrange a collection!

[Gemma Matthews @GemMatthews]

@virginmedia Yes a not going to fixed until 9.05am!

[Gemma Matthews @GemMatthews]

@virginmedia Thanks for clarifying. Anyway I’ve now been without broadband and landline since 8.30am, back from unplanned trip to office for their wifi to find that service is not going to be fixed until 9am tomorrow! This is the second time in a month I’ve been without service all Friday. 😫

[Gemma Matthews @GemMatthews]

@virginmedia No, I’ve not heard anything from Virgin Media

[Gemma Matthews @GemMatthews]

@virginmedia your sms got confused by yes no answers and now I don’t know if an engineer is coming tomorrow or not? Impossible to get through to you and get confirmation that this is still happening. Help!

[Gemma Matthews @GemMatthews]

@Bodenclothing @Hermesparcels Thanks. Luckily content not damaged.

[Gemma Matthews @GemMatthews]

@IKEAUK I’ve received an email from you for another customer with the same name as me - you’ve shared a lot of personal details. Can you please give me a contact at IKEA to pass this on to as you have no reply addresses on your correspondence. Thanks.

[Gemma Matthews @GemMatthews]

@EmmersonWood amazing to see you on TV. Glad to see you doing so well since @rosl1910 days! Hope you are still dancing!

[Gemma Matthews @GemMatthews]

@Hermesparcels any news on my missing delivery?!

[Gemma Matthews @GemMatthews]

@Hermesparcels who can I speak to about a parcel that has not been delivered - it’s been nearly two weeks since you received it. It would be nice if you could see a way to get it to me. I’ve not had much luck speaking to someone via the website.

[Gemma Matthews @GemMatthews]

@Hermesparcels who can I speak to about a parcel that has not been delivered - it’s been nearly two weeks since you received it. It would be nice if you could see a way to get it to me. I’ve not had much luck speaking to someone via the website.

[Gemma Matthews @GemMatthews]

@VeoliaUK @stephenjmann @cleanstreetstu @InsideCroydon @yourcroydon Yes it has.

[Gemma Matthews @GemMatthews]

Is there anything you -@stephenjmann @cleanstreetstu @InsideCroydon can do to help us get a response from @yourcroydon @VeoliaUK? Thank you 🙏

[Gemma Matthews @GemMatthews]

@cleanstreetstu @stephenjmann thank you so much for your intervention last night. Residents have confirmed the rubbish has been collected this morning! 🙌👍

[Gemma Matthews @GemMatthews]

@CleanupSe25 @cleanstreetstu @stephenjmann @InsideCroydon @yourcroydon @VeoliaUK They have been great and have emailed the council and got a reply! Thanks @stephenjmann @cleanstreetstu

[Gemma Matthews @GemMatthews]

@stephenjmann @cleanstreetstu @InsideCroydon @yourcroydon @VeoliaUK Thanks. I’ve dropped you a line 🙂