Genex Insights

Innovating at the intersection of Research Expertise and Customer Experience Management Software to deliver Insights.

[Genex Insights @Genex_za]

Just a Reminder-

Thought Leadership Day - 25 March 2021

What’s next in CX?

Sign up for the event using the link below
https://t.co/wZdQqTRD6m

#YourMostTrustedResearchPartner #CX #RSVP #InspiredInsights

[Genex Insights @Genex_za]

We want Customers to have the most seamless experience when engaging with us, whether the experience is virtual or in person.

For more CX insights visit our website:
https://t.co/af3STUeOV0

#InspiredInsights #CX #UX #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

CX is always evolving. Over the last few years especially, a lot of what we thought we knew about CX may not be as it seems. Here we debunk some of the common CX Myths

Visit our website to see how:
https://t.co/hYCtGoZtaS

#InspiredInsights #CX #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

Thought Leadership Day - 25 March 2021

What’s next in CX?
Sign up for the event using the link below
https://t.co/wZdQqTRD6m

#YourMostTrustedResearchPartner #CX #RSVP #InspiredInsights

[Genex Insights @Genex_za]

Customer Engagement on app can be challenging. Can gamification address this challenge?

For more CX insights visit our website:

https://t.co/yb5vCNYgaO

#InspiredInsights #Gaming #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

We are entering a new era of Hybrid working. Many adapted to working from home, while others are making the slow move back into the office space.

For more insights visit our website:
https://t.co/kKcnXkolZa

#InspiredInsights #HybridWork #YourMostTrustedResearchPartner #EX

[Genex Insights @Genex_za]

Thought Leadership Day - 25 March 2021

What’s next in CX?
Sign up for the event using the link below
https://t.co/wZdQqTRD6m

#YourMostTrustedResearchPartner #CX #RSVP #InspiredInsights

[Genex Insights @Genex_za]

Its CX Month and the Customer is Key!

Have a look at our blog for more insights on Measuring Success and ROI in Line with CX
https://t.co/4nntN532Q6

#CXMonth #CXExperts #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

Join us tomorrow for our Thought Leadership Day Discussion- "The war of our time"

REGISTER HERE: https://t.co/r4pCJYP8x4

[Genex Insights @Genex_za]

Join us for tomorrow our Thought Leadership Day Discussion - "The War of Our Time"

Genex Insights is unpacking the what we have learnt from the post-war era and how it helps prepare our employees for the post-covid era!

REGISTER HERE: https://t.co/r4pCJYP8x4

[Genex Insights @Genex_za]

In the midst of the COVID-19 pandemic, organisations need to maintain a relationship with their employees while focusing, now more than ever, on employee engagement (EE) and the overall employee experience (EX).

For more insights visit our website:
https://t.co/dwYUtDLHSo

#EX

[Genex Insights @Genex_za]

Good business decisions are made when there is solid, rich data to base decisions on. One can only do that if research is conducted in such a way that it brings meaningful insights to a company.

For more insights visit our website:
https://t.co/wdi87cqqvQ

#CX #Research

[Genex Insights @Genex_za]

What is more important, Keeping customers happy or reacting effectively to an unhappy customer?

The service recovery paradox suggests the latter.

For more insights check out our website:
https://t.co/VCrKTZFPJF

#CX #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

Join us for our next Thought Leadership Day Discussion - "The War of Our Time"

Join Genex Insights in unpacking the what we have learnt from the post-war era and how it helps prepare our employees for the post-covid era!

REGISTER HERE: https://t.co/r4pCJYP8x4

[Genex Insights @Genex_za]

The First Tuesday of October is officially recognised as Customer Experience Day!
This is the day to recognize and celebrate the importance of customers, customer experience, and customer experience professionals.

For more Insights check our website:
https://t.co/PWK2WEweim
#CX

[Genex Insights @Genex_za]

TOPIC: ‘The War of Our Time’

Could Covid-19 be the war of our time

We have learnt from post-war eras of the past and how we can apply that knowledge to understanding and preparing our employees for the post-COVID era.

REGISTER HERE: https://t.co/r4pCJYP8x4

[Genex Insights @Genex_za]

Happy Heritage Day South Africa!

#FromYourMostTrustedResearchPartner #CXExperts

[Genex Insights @Genex_za]

As a research organisation, Data protection and Privacy is extremely important to us. We need to know what personal data is and what our responsibility in keeping it protected is

For more insights visit our website:
https://t.co/6eDmY9xxAm

#POPIA #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

Dashboards in and of themselves aren't always enough to give the desired insights we as an organisation may need. This is why going beyond dashboards are so important.

For more insights check our website:
https://t.co/wGnorzYvPC

#Dashboards #YourMostTrustedResearchPartner

[Genex Insights @Genex_za]

How do you ensure your Brand is at the right stage. A CX Maturity Model helps understand what your brand is missing and how to improve the customer centricity in your business.

For more insights check our website:
https://t.co/AvHkfbYrWC

#CX #CustomerCentricity