RetentionEngine

Customer Offboarding. No-Code. Autonomous. #CustomerRetention. Cut Churn ~40%. Cut Customer Support Workload ~60%. 🧲

[RetentionEngine @GetRetention]

Need to comply with California Automatic Renewal Law, but still want to get vital feedback from customers and try to earn them back? We've got you covered. https://t.co/5cKrA6dxG8

[Recharge @getrecharge]

Our new integration with @GetRetention helps merchants reduce churn! 🎈

This powerful new customer retention integration lets you address each customer, with personalized cancellation flows and predictive analytics.

Check out more here: https://t.co/1r1MqpJMOj

[RetentionEngine @GetRetention]

Big Round Of Updates LIVE NOW... https://t.co/JJktZq5siH

[RetentionEngine @GetRetention]

New Case Study available along with new partnership with @getrecharge ...

[Recharge @getrecharge]

With @GetRetention's powerful new customer retention integration, Recharge merchants can now reduce their voluntary churn rates reactively, proactively, and retroactively.

Check out more at: https://t.co/hg1bmpl0yY

[RetentionEngine @GetRetention]

SKU Churn Analytics and SKU Churn Risk Forecasting is now available for @getrecharge !

[Matt Moody @matmoody]

New white paper - Cancel Flow Benchmarks for DTC...

From February 2021 to February 2022, we analyzed 15,503,508 DTC subscription cancellation experiences to identify trends... https://t.co/flspfZImUk

[RetentionEngine @GetRetention]

Retaining Customers With Humor In Your Cancellation UX https://t.co/65gWFM2ABs

[RetentionEngine @GetRetention]

You might want to add additional questions to your cancel flow... but it is a bad idea... https://t.co/R4oj2WILmA

[RetentionEngine @GetRetention]

"Pause" or "Skip"?https://t.co/hpbXl8iixg

[RetentionEngine @GetRetention]

Quick win for reducing churn!

[Matt Moody @matmoody]

If you're looking for a quick win against churn... add video to your cancel flow.

(To be transparent I thought this was a really stupid idea... but data shows I was wrong)... https://t.co/9Rrtrr0Q1t

[RetentionEngine @GetRetention]

Rolling out more updates... https://t.co/qigUOvdelR

[RetentionEngine @GetRetention]

Available now for all on RetentionEngine Pro!

[Matt Moody @matmoody]

New forecast available on @GetRetention... see why customers are churning relative to customer lifetime value.

[RetentionEngine @GetRetention]

LIVE NOW for all on RetentionEngine PRO

[Matt Moody @matmoody]

New @GetRetention feature: forecasts for WHEN and WHY customers will churn. If you know when and why your customers at-risk you can tune your outreach and reduce risk of churn proactively.

[RetentionEngine @GetRetention]

Indeed.

[Matt Moody @matmoody]

Looking for an easy way to improve Net Revenue Retention? Look at your reactivation campaigns. Personalized outreach based on WHY the subscriber cancelled leads to ~6X reactivations.

[RetentionEngine @GetRetention]

Excited for a big round of updates!
- Smart Reactivations (win back former customers with one click)
- Customer Exit Interview Videos
- The new retention community...
- and a big contest! https://t.co/LxyKkt7u5N

[RetentionEngine @GetRetention]

🔥🔥🔥🪃

[Matt Moody @matmoody]

@GetRetention customers saved > $76,000,000 in MRR in 2021... and in the last 90 days they increased revenue by > $600k using retention data to help with sales. Expecting a big increase in the latter in 2022.

[Matt Moody @matmoody]

Churn due to shipping issues is way up in October, and was up in September (dtc subscriptions)

[RetentionEngine @GetRetention]

The Peak-End Rule & The Greatest Opportunity In Subscriptions... https://t.co/0ag1rvdjj1

[RetentionEngine @GetRetention]

RetentionEngine 2.0 is live!

[Matt Moody @matmoody]

It's been a long time coming! I'm biased, but the team created something special. No-code Cancel Flow & Automatic Customer Reactivations... https://t.co/IUlOD2L3cK