Giant UK & Eire

The official Twitter account for Giant UK, the world's best bikes & cycling gear since 1972. Ride Life. Ride Giant.

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[Giant UK & Eire @GiantUK]

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[Giant UK & Eire @GiantUK]

@MarisaK009 Hello Marisa,
We are sorry to hear about this.
Please send us a direct message detailing your item/order number along with the name of the store and we will look into this.
Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@aneumanna11 @Giant_Bicycles @ridegiantbikes @giantbenelux Good Morning,
Thanks for getting in contact with us.
Please select the following option: 2234.
Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@scotswomble Hey Paul,

It’s the weight of the fully kitted up rider not including the bike.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@gazzabiker Hello,

Please click this link to locate your nearest retailer: https://t.co/KYuSawGstS

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@gazzabiker Good Morning,

Thank you for taking the time to get in contact with us.

We would advise taking your bike to your local Giant retailer, they will then be able to advise on this.

Have a good day.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@andyofengland Hey Andy,
Please send us a message on Facebook or Instagram, or alternatively, please email: [email protected]
Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@D3ggs Hello there,

Thanks for getting in contact with us.

We would advise taking your bike in to see your local Giant retailer where they will be able to take a look and advise on this.

Have a good day.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@Pedal_Medal @RutlandCycling Hello there,

No worries. We would advise taking this to your local Giant retailer.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@Pedal_Medal @RutlandCycling It would be then dependent on the store’s workshop availability as to the time frame in which they would turn around the frame swap.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@Pedal_Medal @RutlandCycling With regards to frames, replacement frames are held in a central European warehouse and will take approximately 4-5 working days to ship to the store...

[Giant UK & Eire @GiantUK]

@scotswomble Hello there,

Thanks for getting in contact with us.

The maximum rider and gear weight is: 136KG.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@andyofengland Hello there,

Thanks for getting in contact with us.

In the next 2 weeks, touch up paint will be available, please check out our website and socials over the coming weeks for updates.

Have a great day.

Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@BonsaiOaks We are really sorry that we can’t be of any more help at this moment in time but as I’m sure you will appreciate we need to identify the exact cause in order to help.
Many thanks,
Giant UK

[Giant UK & Eire @GiantUK]

@BonsaiOaks Hello there, In order to help we would ask that you take your bicycle to your local Giant retailer and ask them to investigate the cause, once in store we are sure on examination they’ll be able to identify the issue and offer support.

[Giant UK & Eire @GiantUK]

@Neilsimpson Hi Neil. In line with the email from our rider support team, please book an examination slot with the store. Thanks, Team Giant.