Gideon Titchener

Spawn of Titchener. Devil-child in the making. Permanent reminder of the most hated man in the history of Ambridge. Remember my name. Gideon #TheArchers

[Gideon Titchener @GideonTitchener]

@ArchiveAfrikka @MissH090
Have followed you. Please DM. Thanks x

[Gideon Titchener @GideonTitchener]

@santanderukhelp Makes no difference whether you're here or not.

You never answer questions properly or give any meaningful information, update or timescale.

As much use as a chocolate teapot!

[The Strictly Spoiler @davejthorp]

@MartinSLewis @itvMLshow @Bounce_BackLoan Starling bank… BBLS… I probably don’t need to say any more but someone has to bring them to task for conducting unlawful credit checks, breaching the scheme rules and amending their processes so they can cherry pick the less risky applicants

#martinlewis

[Gideon Titchener @GideonTitchener]

@Mr_Swaginson @santanderukhelp Same.

I wonder what compensation they will be offering?

Not exactly the promised 24 hours is it?

#bouncebackloans #Satander

[Gideon Titchener @GideonTitchener]

@Mr_Swaginson @santanderukhelp It's ok, they'll reply when they have an update.

Meantime check your emails and your junk folder!

And don't ask about your application - it's then your fault for causing more delays!

[Gideon Titchener @GideonTitchener]

@santanderukhelp Yes. And sent 2 secure messages.

All ignored so not wasting my time with that again!

[Gideon Titchener @GideonTitchener]

@santanderukhelp All other banks have been working weekends and paying out on BBLS to fix the problems they've made and in recognition of the distress and damage caused by ongoing delays.

Why isn't @santanderuk doing this?

Makes it look like you really don't care about your customers!

[Gideon Titchener @GideonTitchener]

@jayjayuk85 @villian_1 @Bounce_BackLoan @santanderukhelp It's nothing to do with the amount. It's all underwritten after all.

Had a friend applied for £50k with Santander last Thursday. 24 hours the money was in the account.

I even processed application for him - so nothing different in that. But thousands with errors and delays

[Gideon Titchener @GideonTitchener]

@jayjayuk85 @Bounce_BackLoan @santanderukhelp Not at all! Took me 2 weeks to get that far - and I'm still waiting for payment despite getting the dreaded text on the evening of Tue 5.

What I've heard seems credible - but their lack of communications is troubling

[Gideon Titchener @GideonTitchener]

@jayjayuk85 @Bounce_BackLoan @santanderukhelp And of course @santanderukhelp are reading all of these tweets. If what I'm saying is wrong, they can easily jump in and correct the situation.

And in the meantime - I still haven't been paid!

[Gideon Titchener @GideonTitchener]

@jayjayuk85 @Bounce_BackLoan @santanderukhelp They have worked out how to fix those which fall into pending, but don't know why they go there, and can't see an obvious pattern.

From a PR perspective they won't want to admit anything until they have everything fixed.

From a customer service perspective, silence is death

[Gideon Titchener @GideonTitchener]

@jayjayuk85 @santanderukhelp @Bounce_BackLoan If what I was told was correct - these tweets are consistent with it - if all they have published is these 3 tweets, that's absolutely shocking

[Gideon Titchener @GideonTitchener]

@jayjayuk85 @santanderukhelp @Bounce_BackLoan Also believe they know what the problem is, and can process applications manually, but still don't understand the cause exactly

[Gideon Titchener @GideonTitchener]

@santanderukhelp @CreativeTinyDog I signed and returned at 18:02 on Monday 4 May

Still waiting on funds.

"Very quickly" isn't really helpful, is it?

When are you going to make payment, please? Utterly desperate here!

[Gideon Titchener @GideonTitchener]

@santanderukhelp No timescale at all?!

So it could be an hour or it could be a year?

The Chancellor was talking about 24-48 hours.

My agreement was completed nearly 2 weeks ago - and nothing!

[Gideon Titchener @GideonTitchener]

@santanderukhelp Are you actually making payments on these BBL accounts? The delay seems completely crazy!