Gill Lee

• Events Officer at UWE Bristol
• Theatre Lover
• Dogs & Prosecco!

[Gill Lee @Gilllee25]

@dhlexpressuk Another failed promise from @dhlexpressuk

[Gill Lee @Gilllee25]

@dhlexpressuk waiting home for 5 days for a parcel that needs signing for, with no updates or tracking from yourselves, despite being promised this by your advisers. Poor service this close to Christmas and now I expect my parcel won't be arriving in time either

[Gill Lee @Gilllee25]

@dhlexpressuk Tracking number is 31534100075732, although according to the depot it hasn't been scanned since the 19th Dec and no longer has a label on the parcel as I had to provide photos of the item to confirm it. Ive been assured next day delivery multiple times, but every time let down

[Gill Lee @Gilllee25]

@dhlexpressuk Hi Amick, I'm on day 8 of waiting in for it to arrive today after numerous calls to and assurances from customer services. Fully expecting its status to change to delayed, again, after 12pm and once again not be delivered. It's been sat at the depot since the 14th December

[Gill Lee @Gilllee25]

1x England v Samoa ticket available for sale today in Lille. £120 #ENGvSAM #RWC2023

[Gill Lee @Gilllee25]

@RAC_Care @TheRAC_UK @RAC_Care you promiswd us a call back the same day which never came. Its been 4 days and we've still not heard from you once regarding our complaint. Does your complaint department even exist as I'm starting to doubt it at this stage

[Gill Lee @Gilllee25]

@TheRAC_UK leaving us stranded without a way to get home. Really worth the money. Great end to an already hard day on the way back from a funeral. Thanks for nothing

[Gill Lee @Gilllee25]

@RAC_Care Hi @TheRAC_UK - great to see you've emailed the team to come back to us again. Still no resolution though or timeline and will be left to us to resolve no doubt. Wonder how long it is until we're next fobbed off. Going to be looking at legal options regarding this matter

[Gill Lee @Gilllee25]

@RAC_Care This is on your website and yet our case has still not been looked into. The most appalling service I've ever encountered, but as @TheRAC_UK just advised, were not important enough for them to deal with. Fills you with confidence when the operative wishes you luck as they hang up

[Gill Lee @Gilllee25]

@RAC_Care I have replied already

[Gill Lee @Gilllee25]

@RAC_Care Hi @TheRAC_UK - just been told by your customer service team that a manager won't speak to us as we're not important enough. I've DM'd you our details - this is disgusting

[Gill Lee @Gilllee25]

@TheAA_UK @milesSI @SwaggVijay Aww how lovely, I can't imagine @TheAA_UK leaving you stranded when a pothole causes you to break down after a funeral - that's your speciality isn't it @TheRAC_UK ?

[Gill Lee @Gilllee25]

@TheAA_UK @JohnnyVegasReal @PGtips Hey @TheRAC_UK, looks like @TheAA_UK also offer breakdown cover for potholes, as well as a song! How fun! Looks like you are really missing an opportunity here, especially with potholes on the rise.

[Gill Lee @Gilllee25]

@GreenFlagUK @NickNoodlenick Oh great work @greenflaguk. Hey @TheRAC_UK why don't you start offering breakdown cover for potholes, that would be really helpful and a great service to paying customers surely?

[Gill Lee @Gilllee25]

@TheRAC_UK Its a shame @TheRAC_UK stopped this service post covid. Now they just leave you stranded late at night in awful conditions instead. Covid continuing to change the way we live and support paying customers once again

[Gill Lee @Gilllee25]

@TheRAC_UK Oh super interesting @TheRAC_UK - your customer service team don't seem to think you attend pothole breakdowns. Are they familiar with your twitter?

[Gill Lee @Gilllee25]

@TheRAC_UK I thought @TheRAC_UK didn't attend breakdowns caused by potholes? Interesting 🤔

[Gill Lee @Gilllee25]

@TheRAC_UK And of course, don't take cover out with RAC as if you do all these things and are still unfortunate enough to break down they will still refuse to come and help, leaving you stranded in freezing weather, late at night, after a funeral 👍

[Gill Lee @Gilllee25]

@TheRAC_UK - what a joke of a company. 2 months on, we're still having to chase YOU who are supposedly 'investigating', but actually fobbing us off everytime it hits the maximum time to reply to us, meanwhile we're left over £200 out of pocket. Great customer service guys👌