Glide Residential Help

Need Help? Download the support app Check if your site is up Call us on 0333 123 1190 or email [email protected]

[Glide Residential Help @GlideResiHelp]

Got a new games console, Smart TV, streaming stick or otherwise WiFi-enabled device that isn't a PC or a phone? See our guide on how to get connected https://t.co/yCqj2Ts7hE

[Glide Residential Help @GlideResiHelp]

The issues with our phone system has now been resolved. If you would like to speak to one of our agents, the phone lines are now back open

[Glide Residential Help @GlideResiHelp]

Morning all! If you are trying to reach us by phone this morning, we are having some technical issues with our phone service and our tech team are working on getting it repaired. If you would still like to speak to an agent, please go to our website and use our live chat service

[Glide Residential Help @GlideResiHelp]

We apologize for the issues experienced by some of our residents at Wembley Park this morning. We have now made some changes and service should be restored.

[Glide Residential Help @GlideResiHelp]

Tillermans Court Update:

We currently have an engineer on site looking into the issue, The next update from them will be within the next hour.

We will update you once this arrives.

[Glide Residential Help @GlideResiHelp]

Apologies for the continuing issues. We are still awaiting an update regarding the engineer. We will update you as soon as one arrives.

[Glide Residential Help @GlideResiHelp]

Good evening!
Massive apologies to residents in Tillermans Court for the issues today!
The engineer from our carrier is now en route to site and we are hoping he will implement a fix on arrival.
We will update on here every 30 minutes where updates are available.

[Glide Residential Help @GlideResiHelp]

Ten Degrees Outage Update:
The issue has been resolved and there should now be stable working internet. If this is still not the case for you then please do not hesitate to contact us on 0333 123 1190.

[Glide Residential Help @GlideResiHelp]

Ten Degrees Outage Update: Unfortunately there is a breakage in the fibre circuit for Ten Degrees and we are just awaiting for Specialist Fibre Engineers to attend to the site and repair this. We apologise for the inconvenience that this may be causing you.

[Glide Residential Help @GlideResiHelp]

We're just running some updates on some of our core equipment. The connection might somewhat unstable until up to 5:30am. If you're having issues with your connection since the last half an hour it's very likey this. Apologies for the interruption.

[Glide Residential Help @GlideResiHelp]

@gabypixar There aren't any issues affecting Friendship House site-wide. Can you please dm us with your details and we will happy to look into it for you?

[Glide Residential Help @GlideResiHelp]

London Outage Update: Please be advised that the fibre break has been resolved and your internet service will have resumed. Please attempt a reboot and if you have any further issues please contact us at 0333 123 1190. Apologies for any inconvenience this has caused.

[Glide Residential Help @GlideResiHelp]

London Outage Update: Permits to break ground on a busy road were granted this morning and engineers have been on site since approval. The road has been excavated and engineers are now repairing the fibre. Please check back for most recent updates!

[Glide Residential Help @GlideResiHelp]

Good Afternoon!

Update about the London outage: We have engineers on site carrying out the fibre repairs currently and should have more info on an ETA coming up in the near future.
- Glide Team

[Glide Residential Help @GlideResiHelp]

Hello all, apologies for the interruption in service in the London area. For all of those looking for an update we have engineers at the site of the fault waiting to gain access which has been blocked since last night. Work will be commencing soon. - Glide

[Glide Residential Help @GlideResiHelp]

Good morning world!

Hope you all had a wonderful weekend and ready for this week.

Any issues please contact us ASAP, we are open 24/7 and happy to help anyone.

Thank you all,
Marek S

[Glide Residential Help @GlideResiHelp]

Good Afternoon

We have now resolved the issue with our Support Phone line

Please call us on 0333 123 0115 for any issues or enquiries you may have

Kind regards

Glide Team

[Glide Residential Help @GlideResiHelp]

Good Afternoon

please seek the following page for links to our online support and more: https://t.co/ufDbxamtpg

Kind regards

Glide Team

[Glide Residential Help @GlideResiHelp]

Good Afternoon

We are currently experiencing issues with our support phone line and are working hard to get service returned as normal, if you have any issues please contact us directly via twitter, we also have a live chat option or via email

Kind regards

Glide Team

[Glide Residential Help @GlideResiHelp]

@LuDongMing Good afternoon, sorry for the delay. Can I please ask you to DM us your Glide username and we can look into that with you?

[Glide Residential Help @GlideResiHelp]

We believe all service issues are now resolved

If any more of our users are still facing issues please contact us directly, you can reach us on 0333 123 0115 or by contact directly here

Glide :)