Gnatta

Universal customer engagement at scale. Software that enhances your customer conversations and makes your teams' lives easier.

[Gnatta @Gnatta]

When the all new Gnatta Chat launches (soon!), we wanted to make sure it came fully equipped with all the reporting and analytics you need to monitor your customer experience. That includes real-time dashboards, sentiment analysis and AI performance metrics and more.

[Gnatta @Gnatta]

With the new Gnatta Chat, customising your chat window to feel like your brand takes just a few clicks - and not a single line of code. Get the perfect colour, customise the chat icon and make sure your customers feel right at home. It's all part of the experience.

[Gnatta @Gnatta]

Book a demo > book here

[Gnatta @Gnatta]

🚀 We’re at CCS today in Manchester!
Join our CEO, Jack Barmby, for his seminar:
Beyond Deflection: Building Loyalty with AI
How AI is changing the economics of customer service.
Today!
Come and hear how AI is transforming customer service and building lasting customer loyalty.

[Gnatta @Gnatta]

🚀 We’re heading to CCS next week in Manchester!
Join our CEO, Jack Barmby, for his seminar:
Beyond Deflection: Building Loyalty with AI
How AI is changing the economics of customer service.
📍 Manchester | Next week

[Gnatta @Gnatta]

Coming soon to Gnatta Chat: a better place to start 👀

We’re giving Chat a brand-new Home, where customers can find answers, explore helpful links and choose the right way to get in touch.

[Gnatta @Gnatta]

💙 Customer feedback like this never gets old.
At Gnatta, we know great service delivery isn't just about resolving tickets—it's about being a trusted partner that makes our customers' jobs easier.

Huge shoutout to our Service Delivery team!

[Gnatta @Gnatta]

AI in WhatsApp = smarter customer support.
📱Meet GlowBot on WhatsApp!
Our AI agent for GlowWell Beauty recommends skincare routines, suggests products, and guides customers—all inside WhatsApp.
👉Try it yourself via the QR code below!

[Gnatta @Gnatta]

The benefits of AI Agents? 🚀

Smarter support, built to grow with you.

[Gnatta @Gnatta]

AI Agents are autonomous customer service reps that work 24/7 across every channel
They don’t just answer questions, they complete full processes end-to-end, make decisions based on your business rules, and handle complex, multi-step customer journeys without human intervention.

[Gnatta @Gnatta]

Why integrations matter for AI? AI is only as powerful as the data it can access. Without integrations, it can answer general questions. With them, it can check customer records, retrieve order details, update systems, trigger workflows, and take meaningful action.

[Gnatta @Gnatta]

Browse Gnatta's Integration Library.

Connect the tools you already use. We've long supported custom integrations with open APIs—and now it's even easier to explore what's possible with our new integrations library.
👉 https://t.co/d7RnVUOjlb

[Gnatta @Gnatta]

Does Gnatta integrate with your tech stack?
 Since our earliest days, we've been able to integrate with almost any external system, provided it has an open API. We'll work with you to build custom connections and bring your critical business data into view where you need it.

[Gnatta @Gnatta]

This week is all about integrations.
We'll be highlighting the ways Gnatta connects with your existing tools, helping you automate workflows, centralise data, and work smarter.
📍 Follow along to discover what's possible.

#Gnatta #integrations

[Gnatta @Gnatta]

Your competitors are transforming their operations with Gnatta AI Agents.

Ready to transform yours?

Book a demo today.

[Gnatta @Gnatta]

Your tech stack shouldn’t slow your support team down.
Explore the Gnatta integrations library and connect the tools, data and workflows that keep customer service moving. 🚀

https://t.co/Un5XGyLkXf

[Gnatta @Gnatta]

Getting started with AI doesn’t have to be complicated.
The real value comes from moving beyond experimentation — into practical use cases that reduce workload, improve efficiency, and transform how operations run day to day.
Make AI work in the real world, not just in theory.

[Gnatta @Gnatta]

AI hallucinations in customer support aren’t just a model issue — they’re a trust issue.
How to prevent inaccurate or made-up AI responses by grounding outputs in real data, adding guardrails, and building the right level of human oversight.
The goal is reliable AI can trust.

[Gnatta @Gnatta]

All your tools. One connected customer experience. 🏌️
Dive into the Gnatta integrations library and discover new ways to link systems, streamline workflows and supercharge your contact centre.

https://t.co/8oGsCLhmyf

[Gnatta @Gnatta]

From 0 to 90% AI Containment in 21 Days — Start your AI Journey with Gnatta Today
https://t.co/WKXm49Sg6w