SDState Support Desk

ACADEMIC HOURS
Monday - Thursday:
Walk-Ins: 8:00 a.m. - 6:00 p.m.
Calls: 7:30 a.m. - 8:00 p.m.

Friday:
Calls & Walk-Ins: 8:00 a.m. - 5:00 p.m.

[SDState Support Desk @GoJacksTechHelp]

Phone Support:
🗓️ Mon–Thu: 7:30 AM – 8 PM
🗓️ Fri: 7:30 AM – 5 PM

Walk-In (Morrill Hall 131):
🗓️ Mon–Thu: 8 AM – 6 PM
🗓️ Fri: 8 AM – 5 PM

[SDState Support Desk @GoJacksTechHelp]

😵💻 Don’t let tech chaos ruin your finals!

🎯 Quick prep checklist:
• Update your OS + browser
• Update LockDown, Adobe, and class tools
• Back up all your work to OneDrive

We’re here if things go sideways

[SDState Support Desk @GoJacksTechHelp]

🚨 Don’t wait—update before April 16 to avoid login issues!
Need help?
📞 605-688-6776
📧 [email protected]
🔗 https://t.co/eRqcVHt7Co

#SDState #SpringTech #DuoSecurity

[SDState Support Desk @GoJacksTechHelp]

🌸📱 Spring Reminder: Update Your Device for Duo!

Starting April 16, 2026, Duo Mobile will no longer support iOS 16 or Android 11 (or older).

🌼 What to do:
✅ Update to iOS 17 or Android 12 (or newer)
📱 If your device can’t update, it’s time for an upgrade

[SDState Support Desk @GoJacksTechHelp]

⚠️ Heads up:
• Older versions won’t receive updates or support
• Existing passcodes may still work—but without fixes
• You won’t be able to install the latest Duo Mobile app

[SDState Support Desk @GoJacksTechHelp]

⏳ You’ll lose access to MyState, Office products, & email after graduation! Once your account is deactivated, you will not be able to reactivate it.

#SDSUGrad #TechTips

[SDState Support Desk @GoJacksTechHelp]

🎓 Graduating in May? Don’t forget these tech to-dos:

📄 Order transcripts via MyState before graduation
📤 Transfer files from SDSU email, OneDrive & Box to a personal account

[SDState Support Desk @GoJacksTechHelp]

Need help getting set up or troubleshooting?
🔗 https://t.co/eRqcVHt7Co

Stay secure this season 💙 #SpringIntoSecurity #SDState

[SDState Support Desk @GoJacksTechHelp]

🌸🔐 Spring into stronger security, Jackrabbits!

Keep your accounts fresh and protected with Two-Factor Authentication (2FA)—an extra layer of security beyond your password.

📱 Duo Security → students, faculty & staff
🔑 Microsoft Authenticator → alumni

[SDState Support Desk @GoJacksTechHelp]

🌷🐰 The SDSU Support Desk will be closed April 3–6 for the Easter holiday.

💻 Need help while we’re away?
KB Articles or Submit a ticket: https://t.co/NKcJCicxYI
📧 Email: [email protected]

We’ll follow up when we return. Have a safe & happy holiday.

[SDState Support Desk @GoJacksTechHelp]

🆘 Need a tech assist?
🏛 Morrill Hall 131
☎ 605-688-6776
🔗  https://t.co/yBHT83LoGn

#MarchMadness #TechTip #SDState

[SDState Support Desk @GoJacksTechHelp]

🏀🔐 Just changed your #SDState password? Don’t get benched during March Madness!

Stay in the game by:
✅ Signing out of all SDSU accounts on every device
✅ Forgetting SDSU Wi-Fi networks (SDSUStudent, SDSUFacStaff, eduroam, SDSUGuest)

[SDState Support Desk @GoJacksTechHelp]

✅ Clearing saved passwords from browsers & apps
✅ Removing SDSU accounts from email & cloud apps (Outlook, OneDrive, Box, Zoom, etc.)
📱 Phone, tablet, laptop — make sure they’re all game-ready!

[SDState Support Desk @GoJacksTechHelp]

🏀 Bracket busted? Stream still shouldn’t be. 📺

Make sure your streaming devices are registered on the SDSU network so you don’t miss a single buzzer-beater this March Madness. 💙🐰

https://t.co/yqi35HOuKa

#MarchMadness #GoJacks

[SDState Support Desk @GoJacksTechHelp]

🏀🖨️ Need to print your March Madness bracket?

Use Web Print on campus!
💲 5¢ B&W | 15¢ color
📍 Student Union, Briggs, Rotunda, Harding, Honors, Binnewies, & Mathews
📶 Connect to SDSUStudent
📱 Mobile print = touchless

https://t.co/1iGmA5whlL

#MarchMadness #SDState

[SDState Support Desk @GoJacksTechHelp]

⚠️ If you can log in using an incognito/private browser without a Duo prompt (Push or Passcode), your account hasn’t been added to Duo yet—please wait until it’s enabled.

[SDState Support Desk @GoJacksTechHelp]

🔐 Seeing “Welcome to Duo Security” when logging into Email or D2L?
That means your account is protected with Duo two-factor authentication. Just follow the enrollment steps to finish setup.

📖 Full instructions:
🔗  https://t.co/GWqwMoRONr

#SDState #TechTip #DuoSecurity

[SDState Support Desk @GoJacksTechHelp]

Make sure you’re connecting to SDSUStudent for the best experience on campus.

Still having trouble? Contact the SDSU Support Desk at 605-688-6776 or stop by Morrill Hall 131. 💻✨

[SDState Support Desk @GoJacksTechHelp]

📶 Need to connect to Wi-Fi on campus? We’ve got you covered!

Whether you're using a Windows PC, Mac, Chromebook, Android, or iPhone/iPad, you can find step-by-step setup instructions here:\

🔗  https://t.co/p6DxCQpb8U

[SDState Support Desk @GoJacksTechHelp]

⏰ Student Employees — Need to Access Your Time Sheet?

Clock in, clock out, and review your hours the easy way! 💻
Follow the step-by-step guide here:
🔗 https://t.co/It708biW6k

Questions? Contact the SDSU Support Desk at 605-688-6776. 💙