GO Transit

A division of @Metrolinx. Reach us online Mon-Fri 6am-10pm, weekends 9am-9pm, holidays 9am-5pm or at 1-888-438-6646. Suivez-nous en francais: @GOtransitFR

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this information with our team.
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hi Naini, thank you for reaching out and sharing your feedback.
We apologize for the inconvenience caused by the lack of electronic displays and difficulty hearing onboard announcements. Your feedback has been shared with our team for review.
In the future, you can also report any issues or share feedbacks by submitting the Customer Comment Form on our website: https://t.co/qtJgDxBlL7.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hello Krissy! Thank you for reaching out. We understand you are looking for the updated schedule for the additional trips on GO Bus Route 12. These extra trips will be reflected closer to the FIFA event date, so we recommend checking back as we get nearer to the start of the tournament for the most up‑to‑date schedule information. In the meantime, you can view the current Route 12 schedule here: https://t.co/UEszBaslU5. If you have any other questions, feel free to let us know. ^MJ

[GO Transit @GOtransit]

To help keep you moving smoothly during FIFA World Cup 2026™ events in Toronto we’re adjusting schedules on Lakeshore West, Lakeshore East, the Stouffville line and on GO bus route 12.

https://t.co/iOCJ35SoHi

[GO Transit @GOtransit]

Hello Atashkade, thank you for reaching out and sharing your feedback.
We understand your concerns regarding bike security at GO stations and sincerely appreciate you bringing this to our attention. Your feedback will be shared with our team for review and consideration.
In the future, you may also submit feedback and suggestions through the Customer Comment Form available on the GO Transit website: https://t.co/Z576ORNk3d
Please let us know if there is anything else we can assist you with. ^RP

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this with our team.
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hi Kate, thank you for reaching out! Trains are currently running on a regular schedule, which means no additional service is confirmed at this time. For the latest updates, we recommend checking our service updates page: https://t.co/lskWYZlOnZ and schedules on our website: https://t.co/7IK3M9nQAc.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

@stephcoratti Thank you for sharing the details with us. We will pass this information to our team. ^RP

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this with our team. Could you please provide the coach number so we can report it accurately?
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d. ^RP

[GO Transit @GOtransit]

Hello Kathy! Thank you for the update. We are sorry for the ongoing discomfort on your Lakeshore West trips. We have reported this to the right department under case number CAS‑437991‑S6Y6S4 so they can review the temperature concerns. Once again, thank you for taking the time to share this with us. Please let us know if you need help with anything else. ^MJ

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this with our team.
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hello Andrew! Thank you for bringing this to our attention. We have forwarded your concern to the appropriate department for review, and a case has been created under CAS‑436297‑T4S8P5. The team will assess the situation and take the necessary steps. If you would like to provide any additional details or further concerns, you are welcome to submit them through our customer comment form on our website: https://t.co/H26w5b8iIO. Your feedback is important, and we appreciate you taking the time to share this with us. Please let us know if you need help with anything else. ^MJ

[GO Transit @GOtransit]

Hi there, we’re really sorry for the discomfort. There may be an issue with the system on that coach. We’ve shared the concern about car 2055 on the Lakeshore East train with the appropriate team so it can be checked as soon as possible. Thanks for flagging this, we know how uncomfortable this can be and appreciate you letting us know. ^CK

[GO Transit @GOtransit]

Hello Mia,
Thank you for reaching out. We’re really sorry for the frustration and confusion this caused today. We understand how upsetting it is and sincerely apologize for that. Your concern about communication and lack of alternatives has been shared with the appropriate team for review. We appreciate you bringing this to our attention and recognize how disruptive this experience was. Please let us know if we can further help. ^CK

[GO Transit @GOtransit]

Hi Gerry, thank you for contacting us. We apologize that the train was very warm and understand how uncomfortable that must have been. We will notify our team to review the issue and get the AC running as soon as possible, though they may not be immediately available. You can also submit the details here: https://t.co/qtJgDxBlL7. Let us know if you need more help. ^VC

[GO Transit @GOtransit]

Hi, thank you for reaching out to us. We apologize for the delay in getting back to you and for the issue with your refund. Could you please provide us, via private message, with the claim number and PRESTO card number, or the transaction ID if another payment method was used, so we can proceed? Additionally, kindly include your email address and phone number so we can follow up if necessary. Providing the claim number will enable us to properly process your Service Guarantee claim. Please let us know if you need any additional assistance. ^VC

[GO Transit @GOtransit]

Hi Snappy, thank you for letting us know about this. We apologize for any inconvenience this may have caused. We will notify the appropriate team to look into the matter. Alternatively, you may complete our Customer Comment Form with the details using the link: https://t.co/qtJgDxBlL7. Let us know if you need more help. ^VC

[GO Transit @GOtransit]

Hi, thank you for your feedback, and we apologize for the inconvenience experienced during boarding. We will share your feedback with our team for review. We appreciate you sharing your feedback as it helps us improve our services for our customers.
In the future, you can also report any issue or share feedbacks by filling out the Customer Comment Form available on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hi Jenny, thank you for reaching out and sharing the details with us. We sincerely apologize for this inconvenience. We will share this information with our team.
In the future, you can also report any issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you want us to help you with anything else. ^RP

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing your feedback. We will share your feedback with the appropriate team for review and consideration.
In the future, you can also share your suggestions or feedbacks by filling out the Customer Comment Form on our GO Transit Website: https://t.co/Z576ORNk3d.
Let us know if you want us to help you with anything else. ^RP

[GO Transit @GOtransit]

🚊📆 June 6-7: Lakeshore West Service Adjustments

➡️ Hourly train service between West Harbour and Union.
➡️ 30-minute service between Oakville and Union.
➡️ June 5: service adjustments.

https://t.co/W81IqvbDzb