GO Transit

A division of @Metrolinx. Reach us online Mon-Fri 6am-10pm, weekends 9am-9pm, holidays 9am-5pm or at 1-888-438-6646. Suivez-nous en francais: @GOtransitFR

[GO Transit @GOtransit]

Today, veterans, retired and serving members of the Canadian Armed Forces, plus one companion, ride GO Transit for free on Remembrance Day. We thank you for your service to our country. Lest we forget. https://t.co/QoouZtlwk9

[GO Transit @GOtransit]

🚊📆 Nov. 14-15: Service Adjustments 

➡️ Planned construction on the Kitchener line.
➡️ Planned construction on the Barrie line.
➡️ Some service adjustments on Nov. 13. 
https://t.co/kCATEJBRUI

[GO Transit @GOtransit]

Station buildings, parking lots, and platforms may be busier than usual due to Take Our Kids to Work Day. Please allow extra time for parking and navigating to the station and platform.

[GO Transit @GOtransit]

🚊📆 Nov. 7-8: Service Adjustments 

➡️ Planned construction on Lakeshore East. 
➡️ Planned construction on the Stouffville line. 
➡️ Some adjustments on Friday, Nov. 6.

https://t.co/kCATEJBRUI

[GO Transit @GOtransit]

Hello there, thanks for reaching out.

We are sorry to hear about your issues buying e-tickets on our website. We will certainly pass along this information to the appropriate department. You can also always fill out the Customer Comment form on our website for your comments to reach the right department directly.
https://t.co/Z576ORNk3d

In the meantime, you can always Tap on and off using a PRESTO card or contactless payment such as debit or credit for your travels with GO Transit instead of purchasing an e-ticket. Or you can always purchase a ticket at the GO Station by kiosk or machine.

Let us know if there is anything else we can assist you with. ^MG

[GO Transit @GOtransit]

Sign for On the GO alerts to get real-time alerts about delays and cancellations, as well as planned service changes sent directly to your phone and/or email.

Learn more: https://t.co/n1SweoharZ

[GO Transit @GOtransit]

@GoAtItAlone Hi there, thanks for reaching out.

The next bus from Kitchener GO will be the 30- Hwy 407 Bus Term leaving at 12:30pm to Bramalea go to transfer to the Kitchener train from Bramalea at 2:00 pm to union.

You can always visit our website for trip planning: https://t.co/o1Sj0O0j7Z

And for real-time updates, we recommend checking service updates on our GO Transit website: https://t.co/RqR22jRqMP or signing up for On-the-GO alerts: https://t.co/DFm5LpPR3y

Please let me know if there is anything else I can help you with. ^MG

[GO Transit @GOtransit]

Hi, thanks for reaching out.

We understand your concern regarding the weekend service schedule on the Barrie Line.

Weekend service levels vary by corridor based on ridership demand, planned service schedules, and operational requirements.

We recognize that a lengthy gap between trips can be inconvenient and appreciate your feedback.

For future trip planning and to view the most up-to-date schedules and service options, please visit: https://t.co/7IK3M9nQAc

We have shared your feedback with the appropriate team for consideration.

Is there anything else we can help you with? ^MM

[GO Transit @GOtransit]

📆🚊 Service Changes start Oct. 26

➡️ Service adjustments to and from Stratford.
➡️ Service adjustments on Lakeshore West, Milton and Stouffville lines.
➡️ Changes to train lengths.

https://t.co/1ZnHrzql5j

[GO Transit @GOtransit]

Hi there, thank you for reaching out.

We sincerely apologize for the inconvenience caused by the delay of the Kitchener line.

Currently the Kitchener Line has a speed reduction.

Due to the track conditions between Kitchener GO and Stratford GO, trains will require to operate at reduced speeds. As a result, trips may experience delays of up 20 minutes travelling through this area. Customers are encouraged to allow extra travel time and check their trip before travelling.

For real-time updates, we recommend checking service updates on our GO Transit website: https://t.co/RqR22jRqMP or signing up for On The GO alerts: https://t.co/DFm5LpPR3y.

Please let me know if there is anything else I can help you with. ^MG

[GO Transit @GOtransit]

Hey Alex, thank you for reaching out.

The Union Station 17:35 - Durham College Oshawa GO 18:38 train is cancelled due to an equipment issue. Customers can board the next train scheduled to depart Union Station at 17:50.

For real-time updates, we recommend checking service updates on our GO Transit website: https://t.co/lskWYZlOnZ or signing up for On The GO alerts: https://t.co/9aefAWug82.

Please let me know if there is anything else i can assist you with. ^AS

[GO Transit @GOtransit]

🚊📆 Oct. 31-Nov. 1: Service Adjustments 

➡️ Planned construction on Lakeshore East. 
➡️ Planned construction on the Kitchener, Barrie and Stouffville lines. 
➡️ Some adjustments on Oct. 30. 
https://t.co/kCATEJBRUI

[GO Transit @GOtransit]

Hello Craig,

Thank you for reaching out and sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when onboard power outlets are not working, especially when you rely on them during your trip.

If you would like to formally submit your feedback regarding the onboard power outlets and your service experience, please complete our Customer Comment Form at: https://t.co/C7MyF7F2PP. Your comments will be shared with the appropriate team for review.

Please reach out if you need any further assistance. ^ AH

[GO Transit @GOtransit]

Hello, thank you for taking the time to share this feedback!

We're delighted to hear that our team member made such a positive impact on your experience.

We'll be sure to pass along your kind words and recognition.

If you'd like to formally recognize the employee, please submit your compliment through our Customer Comment Form: https://t.co/qtJgDxBlL7.

We'll be happy to ensure your feedback is shared with the appropriate team.

Is there anything else we can assist you with? ^MM

[GO Transit @GOtransit]

Hello Steverific,

Thank you for reaching out and sharing your feedback.

We understand your frustration regarding the limited service to Barrie over the Thanksgiving weekend. Service levels can occasionally be adjusted due to operational requirements, construction projects, maintenance work, or other factors that may affect the rail corridor.

We encourage you to submit your feedback directly to our planning team through our Customer Comment Form, as customer feedback helps inform future service planning and improvements:
https://t.co/8jpW7yWJFu

For the most up-to-date information on schedules, service changes, and planned service adjustments, please visit: https://t.co/lskWYZlOnZ

We appreciate your feedback. Please reach out if you need any further assistance. ^ AH

[GO Transit @GOtransit]

Hey Aileen, thank you for reaching out.

We’re sorry for the wait time when trying to connect with our agent.

The schedule you’re seeing is correct, and the train is scheduled to operate on Thanksgiving Monday.

For the latest service information, please visit: https://t.co/lskWYZlOnZ

Let us know if there's anything else we can help with. ^AS

[GO Transit @GOtransit]

Before you travel on GO Transit, make sure you have valid proof of payment. Fines have increased for customers travelling without valid proof of payment, starting at $200 for first offences and up to $1,000 for repeat offences.

Learn more: https://t.co/emEZ8a1SOp

[GO Transit @GOtransit]

Hi, thank you for reaching out.

We’re sorry for the delay.

Could you let us know which level of the Bramalea Parking Tower you're on?

We’ll share this with the appropriate team.

For additional feedback: https://t.co/r6OZGY2YSA.

Is there anything else I can help you with today? Thank you. ^MM

[GO Transit @GOtransit]

Hello Leigh,

Thank you for reaching out. We apologize for the frustration you've experienced trying to get assistance.

If you need a PRESTO card with a Senior fare type, you can purchase a new PRESTO card online at: https://t.co/yj04WNwmxA

You can also purchase a PRESTO card in person at participating retailers, including Shoppers Drug Mart locations. Once you have a card, the Senior fare type can be set by visiting a participating customer service outlet or retailer that supports fare-type changes and providing valid proof of age.

If you're having trouble obtaining a card or setting the Senior fare type, please let us know and we'd be happy to provide additional guidance.

Thank you for contacting us, and we appreciate your patience. ^AH

[GO Transit @GOtransit]

Hello Sneh,

Thank you for bringing this to our attention.

We apologize for the disturbance you experienced while travelling on the Lakeshore West train. Quiet Zones are intended to provide customers with a peaceful environment, and we appreciate you taking the time to report this concern.

If you would like this feedback formally reviewed by our Customer Care team, please submit a customer comment form at: https://t.co/GIIGiLxb6L

Your feedback helps us improve the travel experience for all customers.

Thank you for reaching out, and please don't hesitate to contact us if you require further assistance.^ AH