Grab Singapore

Southeast Asia’s leading superapp, here to make your life a little easier in every possible way. For more about Grab, please follow @InsideGrab

[Grab Singapore @GrabSG]

@onlielson Hi there, we’re very sorry to hear about this experience and understand your frustration.
For further check on your concern, kindly send us a PM at https://t.co/nAW94vqxhg or via Instagram DM at https://t.co/dYC9vFvmjR so we can check further on the matter, thank you.

[Grab Singapore @GrabSG]

@junk_xiv Hi there, for further check on your concern, kindly send us a PM at https://t.co/nAW94vqxhg or via Instagram DM at https://t.co/dYC9vFvmjR , thank you.

[Grab Singapore @GrabSG]

We’re sorry for the frustration caused. We understand how disappointing it can be when you’re expecting delivery service but only pickup options are available. Availability may vary depending on factors such as merchant settings, delivery coverage, and driver availability at that time. We appreciate your feedback and will make sure it’s shared with the relevant team. -Neo

[Grab Singapore @GrabSG]

We’re truly sorry to hear about this experience, especially while you were unwell and on the way to the hospital. We’d appreciate it if you could rate the booking and include the relevant comments in the feedback section, as this will help our Driver team review the matter and take the necessary follow-up action. -Neo

[Grab Singapore @GrabSG]

During times of high demand, even a few seconds difference in searching or refreshing the app can lead to a significant change in the fare as the system balances real-time requests. Feel free to contact us via Instagram DM or Facebook PM should you require further assistance, as direct messaging on X is currently unavailable.

[Grab Singapore @GrabSG]

@walang_pasokk We understand your frustration regarding the price difference. To clarify, Grab does not base pricing on individual user profiles. Fares fluctuate in real-time based on the passenger demand rate and available driver supply in the area.

[Grab Singapore @GrabSG]

@Bibswan1 Hi there, for further check on your concern, kindly send us a PM at https://t.co/nAW94vqxhg or via Instagram DM at https://t.co/dYC9vFvmjR so we can assist you further, thank you.

[Grab Singapore @GrabSG]

@head_usd182 We’re sorry to hear about your ride experience. I’ll be happy to help check on this. Please drop us a message via Grab Singapore’s official Instagram or Facebook Messenger with your phone number/booking ID, as we’re unable to access chat from here to assist further. Thank you.

[Grab Singapore @GrabSG]

Earlier today, we had a system error that resulted in Grab's app displaying unusually high prices. We know this was an unwelcome surprise, and we sincerely apologise for this. The error was due to a misconfigured fee, which was corrected within 20 minutes.

While Grab's safeguards automatically prevented most bookings with incorrect charges from going through, we did find some users who were affected by today's incident.

For every user who was affected, we've already processed full refunds for the incorrect charges as of 9pm today. We are doing everything to learn from this so it doesn't happen again. Our customers trust us with their daily needs and we don't take this for granted.

If something doesn’t seem right, please reach out via DM so we can help resolve it. Thank you for your patience and understanding on this.

[Grab Singapore @GrabSG]

We’re sorry to hear about your ride experience. I’ll be happy to help check on this. Please drop us a message via Grab Singapore’s official Instagram or Facebook Messenger with your phone number/booking ID, as we’re unable to access chat from here to assist further. Thank you. -Neo

[Grab Singapore @GrabSG]

@kshitij_6955 You're welcome 💚

[Grab Singapore @GrabSG]

@AmitTolani Sorry to hear about the mix-up with your pickup location, Amit. We’d like to get this sorted for you. Feel free to drop us a DM/PM on FB/IG with your booking ID so we can assist. Thank you. -Zen

[Grab Singapore @GrabSG]

@sudha_raman We’re really sorry for the trouble with your recent ride booking, this isn’t the experience we want for you. If you still need help, please reach out via Facebook PM at https://t.co/nAW94vqxhg or DM us on Instagram at https://t.co/dYC9vFvmjR

[Grab Singapore @GrabSG]

Hi there, we are truly sorry for the trouble with your recent ride booking; that is not the service level we aim for.

If you still require assistance regarding this or any other issue, please feel free to reach out to us via Facebook PM at https://t.co/JFEC1lWOC0 or drop us a DM on our Instagram page at https://t.co/zfEIOSTBJ8

[Grab Singapore @GrabSG]

@Pankaj_kumar_09 We're sorry for the misleading status updates and the delay, Pankaj. We definitely want to make this right. Please PM or DM us your booking ID so we can investigate this specific delivery and get back to you with an update.

[Grab Singapore @GrabSG]

@Efniamusic Harloo there. At the moment, Grab services are not available in India. Our app currently operates in selected countries across Southeast Asia only. -Neo

[Grab Singapore @GrabSG]

@TwitTwerkTweet We’re excited to have you join us, but sorry to hear the verification call is giving you trouble. Let’s get this fixed for you! Please drop us a PM or DM with your mobile number and email address, we’ll check what's happening on our end right away.

[Grab Singapore @GrabSG]

@enarsee We’ve got you! Please PM or DM us immediately with the email address and phone number registered to your account so our team can jump in and assist you right away.

[Grab Singapore @GrabSG]

@Balaji38708357 Sure thing! We can definitely help you get those receipts. Just send us a PM or DM with the booking ID and we'll take it from there! ✨

[Grab Singapore @GrabSG]

@plumefall Hi there, thanks for reaching out, you may submit a report via this link - https://t.co/zqUFodjtDP , thank you.