@sparklightcares Outage has extended to over 3 hours now. Businesses depend on this Internet service in this area since it's the main ISP. What is the eta for services to be restored?
@sparklightcares@grok - are these type of updates by service providers just an attempt of showing “compassion” without knowing how to solve the issue that is impacting thousands of their customers?
@sparklightcares We have hundreds of employees and customers depending on this service being reliable. We need improved communications from you, as the provider.