Cx- Why is it so busy in here all the time?
Me- (in my head) Because people are fucking stupid and don't know how to Google.
Me- (to cx) Some people prefer to come in for that personalized service we offer.
I knew it was bound to happen!! someone loosing their shit cus they couldn't get the battery replaced at $29, needless to say that was not a good conversation. You had 1 whole year mofo... ONE WHOLE YEAR
I've been spending too much time at work when I'm having dreams about work, and even those dreams are CS's. In my dream Bethany had the nerve to bring an ipod touch and tell me that the phone feature stopped working, it all went to hell after that...
Apple Stores begin consumer friendly repairs of iPhones with third-party batteries while safety concerns swirl https://t.co/n65qvjheMs by @michaelpotuck
me b4 taking the SNR: so you don't have a backup I see...
cust: it's just data IDC
later... : so we replaced the phone at display cost, here you go
cust: so how do I transfer the data from that one to this one?
me: you don't..... remember that convo we had?
I think they should bring one-on-one back, but make it a paid scheduled appointment like data-migration. not a sub tho. Some of these ppl coming through need more than the same T@A session targeted at 1 for all
@LindaLominger they would loose their shit just as well if apple just unlocked devices/accounts from customers with just an ID, and then turned out to be a thief or hack
is it me or it seems like the last session of your shift that you take thinking its going to be an "express" one 15-20 mins prior to clock out, goes all to hell in a basket basket real quick more often than not
cust: I am looking for accessory x, do you have it?
me: fruit stand doesn't sell it, check ebay or amazon.
cust: but why do you not have it? You should sell it
me: because.... we do not