G-Technology Support

Official technical support for G-Technology hard drives.

[G-Technology Support @GTech_Support]

@DaniLMebius The G-Drive ev ATC has a 3 year warranty. You can get a replacement for your ATC case by creating an RMA here: https://t.co/rlyfdLyN0i
The case has its own serial number, it is on the back side of the case.

[G-Technology Support @GTech_Support]

@GTechnologyEUR @Lord_Bird You may need to click on Options and ensure that "Share files and folders using SMB" is enabled

[G-Technology Support @GTech_Support]

@GTechnologyEUR @Lord_Bird Hi @Lord_Bird to access files over your LAN, you would have to set it up in the Sharing Preferences in your System Preferences. Enable File Sharing and computers on your LAN should be able to access files on your G-Speed Studio through your Mac

[G-Technology Support @GTech_Support]

@BKMeditor @GTechStorage You can reformat to exFAT and should work fine, or you can keep as HFS+ and use a utility such as MacDrive or HFS+ For Mac on the Windows side so that they can read/write Mac volumes

[G-Technology Support @GTech_Support]

@KamisGifted @GTechStorage Hi Kamren, have you checked your power adapter and Thunderbolt cable?

[G-Technology Support @GTech_Support]

@GTechStorage Great info for those thinking about converting your external volumes to APFS https://t.co/3GXO0gMlQl

[Adam Mason @adammasonx]

@GTech_Support Also this article may help https://t.co/ZdSnQl1EbB

[G-Technology Support @GTech_Support]

@adaminspired You're welcome, always happy to help.

[G-Technology Support @GTech_Support]

@adaminspired Hi Adam, it is not necessary, and if you are going to use them on non High Sierra systems, it is best that you don't convert as they will only be readable on High Sierra

[G-Technology Support @GTech_Support]

@LE_Photograhy Hi Leslie, could you let us know what issue you are having with your drive?

[G-Technology Support @GTech_Support]

@joeybarrus @GTechStorage Hi Joey, it sounds like normal drive activity. After copying data to a drive the computer will start journaling and you will hear activity

[G-Technology Support @GTech_Support]

@joeybarrus @GTechStorage That noise is perfectly normal. It is just drive activity. The drives perform regular self checks.

[G-Technology Support @GTech_Support]

@tty007 You don't need to have an extra drive for when you have a failure, the Raid1 can be rebuilt, and if a drive is bad we can replace it free

[G-Technology Support @GTech_Support]

@fearsomepelican Hi Paul, could you please follow us and we can DM. I looked for your email and could not find it. Get back to me and we'll help you.

[G-Technology Support @GTech_Support]

@adaminspired @GTechStorage Hi Adam, the G-Speed Studio XL has a 450W power supply.

[G-Technology Support @GTech_Support]

@JustinNoe @GTechStorage @netinyahoo Hi Justin, I will send you a DM and see if we can get your issue solved

[G-Technology Support @GTech_Support]

@Charlesdecrema @GTechStorage Hi Charles, what is the issue you are having? It appears your throughput it lagging. Follow us and we can DM.

[G-Technology Support @GTech_Support]

@davidbgreenbelt @GTechStorage Hi David, sorry you couldn't contact, we were open. What can we can help you with? Follow us and we can DM

[G-Technology Support @GTech_Support]

@markked @GTechStorage Hi Mark, thanks for the ? It is possible to replace the drives with larger drives, make sure you do both at same time

[G-Technology Support @GTech_Support]

@deancovill @GTechStorage Did you try the USB port? Or another Thunderbolt cable, sometimes that can affect it.

[G-Technology Support @GTech_Support]

@vitalityfilms @kosmickowboy111 @GTechStorage hard to say without hearing it. Can you send a recording to [email protected]?