Greater Western Water

We exist to provide Melbourne's west with one of life’s most vital elements: water. We're here Mon-Fri 8.30am-5pm. For 24/7 faults help call 13 44 99.

[Greater Western Water @GwwVic]

Growing up at a recycled water plant may sound unusual, but for sisters Janine and Gail it was home.

Last month they returned to Altona Recycled Water Plant for the first time in decades, bringing family slides that offered a glimpse of its early years 👉 https://t.co/3kG2FlCzgM

[Inside Water Magazine @InsideWaterMag]

Rehabilitation should do more than cover disturbed ground. Victorian water projects are using local species to rebuild habitat and protect waterways.
@MelbourneWater @GwwVic @gippswater @westgippscma
#BetterRevegetation #WaterProjects

https://t.co/nLiqDTgBib

[Greater Western Water @GwwVic]

With around 34 million native grass seeds planted, the Balliang East revegetation project is helping restore one of Victoria's most threatened native grassland ecosystems. #WorldConservationDay

More 👉 https://t.co/uV1LQvsYHI

[Greater Western Water @GwwVic]

@JoeSchm32775104 Mystery solved: it’s a thumb 👍

[Greater Western Water @GwwVic]

@indazone23 Hi @indazone23, as we send out delayed bills, the amount on your bills may be higher than usual, but you can pay a smaller amount, any time, without a formal payment plan. Please let us know if you need to discuss your account so we can help.

[Greater Western Water @GwwVic]

Update 5pm: ✅ All systems are back to normal following today’s Telstra outage.
We’re continuing to monitor and respond to any network bursts or faults as part of our usual processes. Need to reach us? All contact channels are up and running 👍

[Greater Western Water @GwwVic]

Telstra network outage affecting some GWW services.

If you can't get through by phone, use web chat, our online form or Snap Send Solve.

Fault response times may be delayed today. Thanks for your patience.

[Greater Western Water @GwwVic]

Meet this year’s Thriving Communities grant recipients backing local projects that bring people together and support our environment.

See who’s making a difference 👉 https://t.co/prRf9AYnO8

[Greater Western Water @GwwVic]

We’re opening our doors again for @OpenHouseMelb 2026!

Ever wondered what happens after you flush? 🚽

Come behind the scenes at our Altona Recycled Water Plant and see how we process the waste of 20,000 residents every day.

More 👉 https://t.co/btVONInCvf

[Greater Western Water @GwwVic]

How do you clean pipes buried underground? 🤔

This year we'll be cleaning around 800kms of pipes across Melbourne's west.

Learn how we do it 👉 https://t.co/HVI4v3eXFI

[Greater Western Water @GwwVic]

Exciting news for Victoria’s water future.

Greater Western Water is set to deliver a state-first — supplying recycled water from the Melton Recycled Water Plant to a new data centre in Melbourne’s west. ♻️💧

Read more: https://t.co/z1Wle0p7Cs

#recycledwater #ai

[Greater Western Water @GwwVic]

We’re focused on improving your experience every step of the way.

There’s still more to be done — and these targets help keep us accountable.

Here’s how we did in May: https://t.co/YTOlY4G8gg

[Greater Western Water @GwwVic]

@LonglivHumanity Hi. The leak you’re referring to has been identified as internal to the property’s private fire service line. We’ve issued a notice to repair to the owners and are currently progressing a Section 150 under the Water Act to ensure the issue is addressed.

[Greater Western Water @GwwVic]

How do you find leaks you can’t even see?

With a lot of listening, scanning, and street-by-street detective work.

Go behind the scenes of our leak detection program 👉 https://t.co/AVMVfhsDz1

[Greater Western Water @GwwVic]

Our customer contact centre and Footscray and Sunbury offices will be closed on Monday 8 June for the King's Birthday public holiday.

Need to report a fault? Our team is here 24/7 for any faults and emergencies. 📞 Call us on 13 44 99 or report it through Snap Send Solve.

[Greater Western Water @GwwVic]

Are you a half flush or full flush kind of person? 🚽

We get it – sometimes the full flush is non-negotiable. 🙅

But most of the time a half flush does the job and uses less water 💧

Save the full flush for big moments.

[Greater Western Water @GwwVic]

Working quietly beneath our feet since the late 1800s, Melbourne’s sewer network is entering the final stage of a major upgrade that'll double its capacity for the next 100 years.

More 👉 https://t.co/yKWSeAPOXz

[Greater Western Water @GwwVic]

@notcherylkernot Hi NCK, if you’d like talk to us about your bill or the support options available, please give us a call on 13 44 99. We’re here to help.

[Greater Western Water @GwwVic]

Recycled water is used more often than you might think.

It supports communities and local businesses across our region every single day.

So, what is recycled water? 👉 https://t.co/vIGuFn5DUM

[Greater Western Water @GwwVic]

@FSpeechfan this outage was unplanned, so we couldn’t provide advance notice. It took longer than expected due to an unforeseen valve issue. We’re sorry for the inconvenience — we always aim to give notice, but this isn’t always possible with unplanned works.