@clarksshoes I purchased a pair of your Violet55 Rae Lilac Suede shoes and one of them is faded to a distinctly different colour to the other! None of the size available online anymore - how to fix, please? Hardly what you expect from an ‘£80’ pair of shoes…
@BootsUK Hello! Made an order this morning and wondering why ‘double points’ wasn’t applied to order despite being uploaded to Advantage Card? Please can you apply retrospectively? Thanks.
@JackWills_Help Hi, notification that my Jack Wills parcel which I’ve paid for delivery to arrive today is ‘too big’ and needs a ‘specialist courier’. It’s two T-shirts. Please can you confirm how you’re planning to honour as it’s a gift for my Dad’s birthday this weekend.
@zooplusUK My cats LOVE Ultima Affinity Chicken and Rice but your website has delisted. Is it a supply issue? You’re hoping to get it back at some point…? Please.
@LoveToDreamAus Trying to make a UK return but struggling. Called but phone line terminated. Can’t submit help request online due to fault - says Captcha failed but nothing wrong with it! Please provide info on how to return item. Thanks.
Hi @nextofficial Bought some bed linen from you and washed it for the first time. OK it’s creased - hardly non-iron - but that can be fixed... the colour fading though!! Shocking! Not what I expect from one wash at 40!!
@marksandspencer I washed this jumper once and it’s seems to have stained in creases! 40degree, gentle wash, not left in machine, immediately hung on clothing horse. How to prevent?? I hate buying items suitable for one use - you’re encouraging fast fashion!! #notsustainable