High-rise buildings shake and under construction skyscrapers collapse in the Thai capital of Bangkok, following a massive 7.7 magnitude earthquake earlier which struck the border between Myanmar and Thailand. There is no word yet on casualties or further damage to countries in Southeast Asia, though the threat of a tsunami is determined to be low.
@AmericanAir could find an older piece of shit 787-8 for a 16 hour flight? I can’t believe I paid you to torture me for 16 hours. This plane belongs in a museum!
@AmericanAir again you can’t get your shit together and we sit on the tarmac waiting for a gate while our connections leave without us! Completely unacceptable!
@AmericanAir continues to be the fucking worst with continued flight delays. With all this big government, when are you going to crack down on this hostage situation called air travel?
@AlaskaAir guest? We aren’t your guests, we are your customers. Perhaps when you start treating us as customers we will start to not hate the entire airline travel industry. Your treatment of your ‘guests’ is abhorrent! Do better!
Quick rant on why no one should ever fly @AmericanAir: Last year I bought tickets to fly me & my 3 boys from Madrid to South Carolina to visit my sister, their cousins, etc. (Obviously 4 roundtrip transatlantic flights cost a small fortune, almost $4K). Due to circumstances entirely beyond my control, we had to cancel the trip. A few months later, I tried using the credits to fly us to Connecticut for Christmas. AA, however, said the credits could only be used for the same destination. Later still, I was traveling to South Carolina without my kids & tried using the credits for that; AA again said no, the passengers had to be exactly the same. Finally, this last summer I tried using the credits for the same exact trip with the same passengers — but AA said “too bad,” the credit had somehow already expired (obviously they gave no notice that the $4k would soon vanish into thin air).
As you can see, AA specifically endeavored to ensure it would be impossible for me to ever receive the flights I paid for.
Keep in mind I’ve flown AA regularly & expected at least a little decency in recognition of all the money I’ve spent with them. Instead they simply used my bad luck as an opportunity to steal $4k.
Of course, as soon as the original trip was canceled I suspected AA would rub salt in my wounds & make me pay a “change fee” to alter flights, like most airlines these days. But I never imagined they would simply take the $4k & give me a 🖕🏽in return.
Meanwhile I called repeatedly to try getting this sorted; AA told me to email the complaint & someone would call back: did that, but instead got a form note back telling me better luck next time. Tried again & the same thing happened; basically it was impossible to ever discuss the issue with an actual human being.
There are a lot of crap airlines out there, but this is absolutely the worst customer service experience I’ve ever encountered. If you’re looking for an airline that doesn’t steal your money & actually has customer service, definitely stay away from #AmericanAirlines.
/rant