@PRESTOcard@katieavery Bruh stop playing dumb acting like the wait times are a "peak periods" issue, not a "we're knowingly failing to communicate with thousands of panicked customers being told they owe hundreds of dollars in surprise fees" issue π
@PRESTOcard@JamielRuss82810 What about the part where we're being told we owe the TTC hundreds of dollars in clawed-back discounts? Is that part "no action required" too? And if that's the case why have you not sent emails to ALL affected customers clarifying this? π
@PRESTOcard My payment information got deleted & my card cancelled without me requesting it. I've been on hold w agents w an "est. wait time of 45 minutes" for an hour. You've made no official statement or apology abt a known system bug affecting thousands. What gives? π