@Ben_COYS Hi Ben, apologies if this has been the case for you as these are not the standards of service we aim to provide. Are you in our venue currently? If so, please do raise this with our team directly so this can be highlighted and resolved for you.
@hayley_ferns We're really sorry to hear you had a disappointing birthday meal. If you can provide us with some details here https://t.co/2mDtXsB7co and the relevant manager will investigate and be in touch. We do hope this gets sorted out for you. AS
@Ophelia_ButtsUK So sorry you are unhappy with this change! We appreciate and value all feedback from guests as an important part of our businesses, so please be assured that your feedback has been passed onto our internal menu development team for discussion at the next menu review. IK
@StevieMarj Hi Stevie, sorry to hear you received a parking fine. If you would be able to send us a DM with your email address, we can look into this for you right away. AS
@juicyloocey1981 Hi Lucy, thank you for getting in touch. We are so sorry to see you were disappointed with the quality of your takeaway last night. Please could you leave these details here - https://t.co/2mDtXsB7co so this can be looked into and the relevant manager will be in touch. LT
@javelinsam Hi there, our chefs prepare the meals in our kitchens. If it was just not to your taste, thanks for letting us know. Our brand team do see all feedback we receive and they will take this into consideration during future menu updates. Thanks JK