Top Tweets for #WorkWithUsAmazon
@amznsellerhelp @AmazonASGTG @amznsellerhelp product still shut down, 48 hours later and no updates. 43k reviews, 4.8 stars, sub 2% return rate, customers keep item badge, #1 best seller in category. 48,000 units stuck in reserves.
Praying this gets resolved. #workWithUsAmazon
@amznsellerhelp @dharmeshmehta I need help with a clear Best Seller Badge manipulation case on Amazon US:
Competitor ASIN B0B7B649XX is sewing machine oil but instead of being placed in the dedicated "Sewing Machine Oil" subcategory (where all legitimate competitors sit), it's parked under "Serger & Overlock Machine Accessories" to fraudulently hold the Best Seller Badge there. A bottle of oil is not an accessory or attachment.
What I've already tried over weeks:
- 4 Reports a Violation in Seller Central
- Multiple "Report incorrect product information" via detail page
- Multiple Seller Support phone calls
- Forum post tagging Manny_Amazon: https://t.co/6TXB3UyjGf
3 Complaint IDs all auto-closed without human review:
- 19854184971 (closed "action taken", no change)
- 20060872311 (closed as "listed correctly", factually wrong)
- 20064693681 (rejected as duplicate)
Need a priority ticket to a human reviewer. Happy to share screenshots and seller ID via DM.
Please help 🙏
@AmazonHelp @amazonIN @amznsellerhelp
All reviews for ASIN B0GDMS1M4L removed, including verified purchases.
Growth driven by Amazon Ads → genuine orders & reviews.
No incentivization used.
Requesting urgent manual review.
Case ID: 12465019092
Our community fully supports a rolling back of some of these measures @amznsellerhelp #workWithUsAmazon
I polled 100+ founders doing $1M+ a year out of our group of 800.
Amazon’s latest seller changes are not just “annoying.”
They are draining growth capital.
52% said the cash flow hit from Amazon’s ad spend + DD+7 changes will be over $100k.
28% said over $250k.
79% said the recent policy changes impact more than 25% of their free cash.
This means less payroll, less innovation, more stock outs, less PPC, fewer launches, and more pressure.
These are average businesses already making single digit margins paying 70 cents of every dollar to Amazon.
Amazon says it supports small business.
These numbers say otherwise.
@WSJ @business @nytimesbusiness @BusinessInsider @ReutersBiz @CNBC @APBusiness
Please reach out to get the full story.
Hopefully this gets sorted out. #workWithusAmazon
@AmazonASGTG @amznsellerhelp Today is one of those days I want to throw my computer out the window with how backwards Amazon is. Authorized distributor, brand invoice, LOA, and GS1 certificate. Amazon first approves me. Then when my prep center tries to ship they can’t. I’m regated.
Wasted 2 days now in constant chats with Amazon. Now they tell me the brand has to put me in their brand registry.
The issue though, the brand isn’t registered! How Amazon can just make crap up shouldn’t be allowed. I just lit 2k on fire
This is a great seller. #workWithUsAmazon
Account has been deactivated for almost 20 days. Can't make payroll. $114,000 tied up. "Internal Review" has been NINE DAYS. I CANNOT just "sit and wait" with no transparency as to what is happening. @AmazonASGTG @amznsellerhelp. Is there anyone at Amazon who looks at these?
Amazon has currently deactivated our seller account and is holding over $386,000 in funds due to a supply chain review tied to a single ASIN (B003CF07S0 – Designs for Health).
We have already submitted full documentation:
• invoices
• proof of payment
• logistics / shipment records
• completed video verification
All products were sourced through standard distribution channels and are fully documented.
The issue appears to stem from a supplier authorization technicality involving LOA territorial rights, rather than any issue with product authenticity, product condition, or illicitly obtained goods.
Despite removing the ASIN and fully cooperating, our entire account remains deactivated. Our inventory is locked, removals are blocked, and over 98% of our catalog, sourced from long term authorized distributors we have worked with for more than seven years, is now unable to generate sales.
At the same time, we have approximately $310,000 in outstanding payables to suppliers that will soon begin incurring penalties due to the funds being withheld.
This situation is creating significant operational strain on an otherwise compliant, long-standing business.
We are fully committed to resolving this and have been responsive at every step. We respectfully ask for a review and assistance from @amznsellerhelp @dharmeshmehta @JeffBezos @Amazon @AmazonHelp @designforhealth .
Merchant: Fresh Up Care LLC
Amazon’s Fair Pricing system is out of control.
We’ve had cases open since Friday after our Buy Box was pulled over an alleged $8.95 “external price.”
Our actual price? $18.99.
We are an Amazon-only brand.
Brand Registered.
Selling exclusively on Amazon since 2017.
No resellers. No external retailers.
This is the only place our brand is sold.
We currently have over 80,000 units sitting inside Amazon (FBA + AWD).
The $8.95 “comparison” is a generic Chinese seller on Temu.
Not our brand.
Not our product.
Not our packaging.
Not our UPC.
Just our images stolen directly from our Amazon listing.
This item accounts for the majority of our company’s revenue.
After 3 days of “investigation,” the Buy Box came back Saturday night.
Then it disappeared again Sunday.
Now we’re told we’re “eligible” for the Buy Box… but another investigation must be opened to determine why we don’t have it.
This system has operated this way for years, it suppress first, investigate later with no meaningful fix to the underlying matching logic.
When automation repeatedly misidentifies unrelated products and penalizes Brand Registered sellers holding tens of thousands of units in Amazon’s warehouses, that is not competitive pricing enforcement. It’s a systemic flaw creating real financial damage.
Amazon can and should do better.
@amznsellerhelp @AmazonASGTG
Amazon’s relentless war on good actors continues.
The #1 Best Seller USA 1980 Olympic hockey jersey appears to be from a Chinese brand — not an official or licensed USA Hockey brand.
Meanwhile, U.S. sellers face endless scrutiny
#WorkWithUsAmazon, please level the playing field 🇺🇸
A small business owner sells stroller bags through Amazon as a third-party seller. Orders come in, money goes out for inventory and shipping, and then the refunds start. Customers claim something is wrong, request their money back, and send a return. But instead of the new item, they ship back an old, used version. The refund is issued, the scammer keeps the new product, and the small business eats the loss. This feels like a system that’s failing the wrong people. Big platforms can absorb losses; small businesses can’t. If Amazon wants to protect its marketplace, cracking down on return fraud and backing legitimate sellers shouldn’t be optional, it should be standard. Should refunds only be issued after returns are fully verified, and should repeat abusers be banned from platforms like Amazon?
US-based, rule-following seller. Account deactivated under SCRAM for 1 ASIN. Submitted all invoices + payment proof. Retail purchase (Costco) . No counterfeit claim — just supply chain eligibility. Account & inventory now locked. @amznsellerhelp @AmazonASGTG
This is from the 2020 ASGTG event.
Honest fear. Real questions about suspensions, policy, and trust.
We finally had a direct conversation with @amazon .
Yet somehow, years later, some of the most important question still isn’t resolved.
#workWithUSAmazon @AmitAgarwal
March 5th is event #12.
KYC issues continue #workWithUsAmazon
Amazon's lack of help to sellers continues to astonish me. Our Amazon UK/EU account got deactivated due to KYC. We have submitted the appropriate documents over 30 times, yet KYC cannot tell you why they are declining the documentation. We're losing thousands each day.
@amznsellerhelp Fake copyright infringements claim and Amazon just instantly deactivates listing. Few sellers are clearly abusing the copyright policies and genuine ones are helpless. Need your serious intervention.
@amazonIN @amazon
Amazon Canada closed our case claiming “no response” — despite multiple, complete replies with all requested details.
This is not an error. This is done on purpose.
Sellers deserve transparency and accountability, not silent closures! @amznsellerhelp @AmazonASGTG
See below
Have you been affected?
Some sellers have lost in the 100s of thousands of dollars on this. @amznsellerhelp #workWithUSAmazon.
"We're denying your reimbursement claim for the following items because we received unexpected items when compared to your shipping plan. This can be caused by sending items with different UPCs than expected, or putting the item in a different box than planned."
Praying this works out shortly #workWithUsAmazon
A Swatch wristwatch was flagged as nail polish and my seller account was shut down. “Biosourced” is a watch material, not a beauty product. This is an algorithm failure hurting compliant sellers. Please review. @amznsellerhelp #WorkWithUsAmazon @AmazonASGTG
A Swatch wristwatch was flagged as nail polish and my seller account was shut down. “Biosourced” is a watch material, not a beauty product. This is an algorithm failure hurting compliant sellers. Please review. @amznsellerhelp #WorkWithUsAmazon @AmazonASGTG
China is taking over dog supplements on Amazon producing fake counterfeits. This is a clear example.
What is @amznsellerhelp @amazon doing to stop and prevent this? Doesn’t seem like much. This brand claims to NASC approved. It’s a ripoff of Zesty Paws.
Seller is based in China. Claims product is NASC certified, and FDA approved.
Hopefully these counterfeits don’t kill any dogs.
Stop allowing black hat Chinese sellers on Amazon.
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