Top Tweets for #capturingloyalty
#Loyalty is earned by repeatedly providing risk-free #CustomerService. According to research done by @Yotpo, customers don’t consider themselves #BrandLoyal until after 5 or more purchases. #CapturingLoyalty takes time, but it’s worth it! https://t.co/z7Nk2gTVq6
Want higher #profits? 📈
Target your #HighlySatisfiedCustomers; they spend more and reduce your costs because they trust you and require fewer resources to solve their problems. #CapturingLoyalty
#SatisfiedCustomers become #LoyalCustomers only when you deliver satisfaction consistently 24/7.| #CapturingLoyalty
Some of the best #InformalLeaders find the silver lining in every cloud. Perhaps the best way to identify them is by asking a slight variation of the old #FedEx tagline: "When something absolutely, positively has to get done, who is my ‘go to’ person?" | #CapturingLoyalty
We love receiving great reviews of #CapturingLoyalty on @Amazon!
Our book strives to provide honest #BusinessTips to help you create a clear loyalty #strategy → https://t.co/Pj2u4CmUvI
The key to winning #loyalty is not going “above & beyond” what customers expect.
Rather, the key is consistently meeting #customer expectations. #CapturingLoyalty https://t.co/Pj2u4CmUvI
When clothes shopping, I always try on a few things before deciding what to buy. That’s why
I offer a #free download of the 1st chapter of my book, #CapturingLoyalty. Try it on for size! https://t.co/wXx7hk0wic 📚
Connecting with the most satisfied users will often yield the best results. @Adweek #MegaFive #CapturingLoyalty
Read my latest article. https://t.co/EfJmGimCMH
How many books have you checked off your #Summer Reading List?
If you’re looking for more to read, check out @KimWhitler’s list of #marketing books!
I’m happy to see #CapturingLoyalty alongside great authors like @EddieWouldGrow & @tientzuo. https://t.co/bgL9MnVQ2u
We need to shift the way we think about #CustomerService problems.
If handled correctly, they are actually #Profit centers.
@HubSpot #CapturingLoyalty | https://t.co/X1KrLx8H5i
The belief that #CEOs make things happen in organizations is sometimes overstated. CEOs can generate excitement, but they depend on #MidLevel executives and line managers to generate movement. #CapturingLoyalty
One client found they had a greater likelihood of selling equipment to someone off the street than to an existing #Customer who considers themselves to be merely “Satisfied.” #CapturingLoyalty
This sign hangs in Scooter’s Auto in Montclair, CA. Scooter knows every negative #CustomerExperience has a far greater impact on his business than positive ones. This sign should hang in every business where customer #loyalty matters. #CapturingLoyalty
If you don’t yet have a copy of #CapturingLoyalty, the 1st chapter of my book is available for free. Get your copy & let me know what you think! https://t.co/wXx7hk0wic
Thanks @KimWhitler for including #CapturingLoyalty in @Forbes #Summer Reading List for Marketers!!
Learn how creating #HighlySatisfied Customers consistently produces higher profits ➡️https://t.co/bgL9MnVQ2u
I had a great conversation w/ @rducey from @BIAAdvisorySvcs #CapturingLoyalty. Rick agreed companies looking to create #loyalty can’t simply start a “loyalty program,” but instead must remove all perceived risk from being a client. https://t.co/z2H9O3uGHL
Myth 6: “Eliminate Your Weaknesses to Improve Customer Satisfaction”
The truth is, greater gains in #CustomerSatisfaction come from improving the areas #Customers value the most - regardless of whether they are a strength or a weakness. #CapturingLoyalty
Myth 5: “Creating Highly Satisfied Customers is Great, But it Costs Too Much Money.”
Reality: Our research found it is actually cheaper to serve #HighlySatisfied Customers.
#CapturingLoyalty
I’m honored #CapturingLoyalty was included in @Forbes #Summer Reading List for Marketers in an incredible list of books for #BusinessLeaders & decision makers. Now I have some reading to do! https://t.co/bgL9MnEeDU
Thank you @KimWhitler!
Myth 4: “You Improve #Customer Satisfaction by Enhancing Perceptions Among Dissatisfied Customers”
Reality: The difference between “Typical” & “Best in Class” is the number of Satisfied Customers.
Achieve better #CustomerSatisfaction by converting 4s into 5’s. #CapturingLoyalty
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