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Not sickened or surprised Margot - amazed ! It is deeply frustrating to witness the head of this quango twist themselves into complex rationalisations in an attempt to justify a policy that has so clearly failed. Rather than acknowledging the evident shortcomings, they continue to defend what is plainly an incompetent approach. This kind of mental gymnastics only serves to obscure the reality of the situation, leaving those affected by these failures without meaningful change. We must demand transparency, accountability, and policies that are grounded in real outcomes—not modelling data, excuses & bureaucratic deflection.