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Thank you organisers of #PRSK360 webinar. I must say I have learned a lot from the conversation from the presenters.
Insightful indeed it was @prskkenya
Stress test your organization in a secure environment then identify the gaps and beef up your current crisis/risk management and response preparedness-@MaryKihagi #PRSK360
There is no blanket messaging on social media. Segment your audiences per platform and communicate appropriately. @MildredMugambi @mzalendoamos1 @MaryKihagi #PRSK360
Do not deny allegations, rather acknowledge and response with facts of the issue/crisis- @MildredMugambi @mzalendoamos1 @MaryKihagi #PRSK360
Always have a crisis response team. This will help in a seamless crisis management process- @MaryKihagi @mzalendoamos1 @MildredMugambi #PRSK360
Stress test your organization in a secure environment then identify the gaps and beef up your current crisis/risk management and response preparedness-@MaryKihagi #PRSK360
Crises can affect the reputation of an organization. It is therefore important to accumulate reputation to buffer it from lasting negative impact- @MildredMugambi #PRSK360
Internal stakeholders (employees) are the most important brand assets an organization can invest in- @MildredMugambi #PRSK360
Insightful discussions ongoing about crisis management on social media #PRSK360 join in an learn more @PaulJOyier @MaryKihagi
Effective Crisis management handling is what makes any organization stand out. Preparation is key. #PRSK360
Following an informative and engaging session on crisis management. @MaryKihagi with the sermon today- always be quick with the facts, slow with the blame #PRSK360
Well spelled-out step by step guide into handling crisis management through social media by Mary Kihagi from @AbsaKenya #PRSK360

Crisis situations are often crucible moments but can be transformative for brands. Learning quite a lot from this webinar by @prskkenya
#PRSK360
In crisis management be quick with the facts and slow with the blame - @MaryKihagi
π― agree!
#PRSK360 @prskkenya
Always communicate during crisis. Leaving a vacuum at this critical time makes it hard for you to own the narrative. @MaryKihagi #PRSK360
In crisis management, be quick with facts and slow on the blame. #PRSK360
Data analytics are critical in crisis communication. Who, how and when you are speaking to your audience matters. @MaryKihagi
#PRSK360
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