Top Tweets for #voiceagentfailures
Agent, on a noisy breakdown call:
"I understand you don't need an Uber."
Nobody said Uber. The caller had said "appointment" eleven times.
One wrong word in an otherwise correct sentence.
https://t.co/T1YAtkFesT
#VoiceAgents #VoiceAI #VoiceAgentFailures
Caller: "the oil light came on"
Agent: "I'm sorry about your broken oil pan. Don't drive the truck."
It was a Chevy Trax. No oil pan was mentioned.
STT made one error. The LLM repeated it six times.
https://t.co/T1YAtkFesT
#VoiceAgents #VoiceAI #VoiceAgentFailures
Full-volume noise. Caller reads a phone number.
Transcript: "I don't know what caskets sasssex means"
Nobody said that. The STT invented it and the agent asked her to clarify it.
https://t.co/xrR5uynARm
#VoiceAgents #VoiceAI #VoiceAgentFailures
Real caller, full-volume noise:
"It's zero one five eight, not Farah eight."
Then the agent read (325) 555-0167 back as (325) 550-167.
One digit gone. One lookup dead.
https://t.co/xrR5uynARm
#VoiceAgents #VoiceAI #VoiceAgentFailures
Caller, cut off mid-sentence: "So can you do it or"
Agent: "I apologize, I'm not sure what you mean by 'help with the cord.'"
Nobody mentioned a cord. Noise finished her sentence for her.
https://t.co/T1YAtkFesT
#VoiceAgents #VoiceAI #VoiceAgentFailures
Caller: "It's a 2020 Chevrolet Trax LS."
Agent: "I understand it's an LS truck. Do you know the make and model, for example a Chevrolet Silverado LS?"
Moderate noise. It kept "LS." It lost "Chevrolet Trax."
https://t.co/xrR5uynARm
#VoiceAgents #VoiceAI #VoiceAgentFailures
"I'm Lorna Vasquez."
"Thank you, Morna."
"It's [email protected]."
"Updated to lvazquez, Morna."
"There might be a typo again?"
"I apologize for the repeated error, Morna."
Nine minutes of that.
https://t.co/T1YAtkFesT
#VoiceAgents #VoiceAI #VoiceAgentFailures
Agent's first words on a noisy line: "Hi Medjee! I'm here to help."
Caller: "Oh, um, hi. I'm Reggie Alvarado."
Nobody named Medjee was on the call. The STT turned noise into a name and the model greeted it.
https://t.co/xrR5uynARm
#VoiceAgents #VoiceAI #VoiceAgentFailures
Caller: "Yvonne Cheng"
Agent: "Thank you, Ms. Chang"
Caller: "C-H-E-N-G"
Agent: "No worries, Ms. Chang"
Two calls. Chang both times.
Names broke before dates did.
https://t.co/T1YAtkFesT
#VoiceAgents #VoiceAI #VoiceAgentFailures
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