Update: this ordeal is STILL NOT OVER. They were a no call no show to their appointment Monday. And had zero explanation.
Do NOT use @Lowes@MarvinREllison
Reminder we bought this door in May of 2024. It was first installed July 1st 2024. It is still incomplete.
A warning to all. Do NOT use @Lowes for any sort of home renovations. It has been the worst experience and customer service I’ve ever experienced. @MarvinREllison You may want to take at this so you’re aware of the customer service and quality of work you stand for.
Our story
@Lowes claims it’s not their problem that it let water in. That “sometimes” water just comes in. So now they’re passing the buck off onto Thermatru for them to look at it.
DO NOT BUY A DOOR FROM @Lowes@MarvinREllison honestly don’t buy anything from them that they install
A warning to all. Do NOT use @Lowes for any sort of home renovations. It has been the worst experience and customer service I’ve ever experienced. @MarvinREllison You may want to take at this so you’re aware of the customer service and quality of work you stand for.
Our story
Don’t let this fool anyone. They tried this on my Facebook post. I did as instructed and it’s clearly AI generated. So in other words nothing more gets done.
@HAWaring We appreciate you bringing this to our attention. We're sorry this happened and want to look into this for you immediately. Please DM us the name on the order, phone number, email, order number and store location so we can assist you further.
A warning to all. Do NOT use @Lowes for any sort of home renovations. It has been the worst experience and customer service I’ve ever experienced. @MarvinREllison You may want to take at this so you’re aware of the customer service and quality of work you stand for.
Our story
A continuation of our story (and unfortunately this won’t be the end. We still need inspection, still need them to figure out why rain was getting in, and they still have to put our security door back on. We bought this door end of May.)
OCTOBER UPDATE: We are officially out, but it’s not as clean of a break as I was hoping. There’s something wrong with the water tanks, the power in the RV is not reliable without propane, and storage is threatening to drown us. Please help us winterize and prepare.
@TheCleftonTwain@Lowes I’m the same way. Plus the added anxiety of just feeling unsafe with it like this. 😞 I wish I had never bought the door to be honest.
As things progress I will continue to update this thread and give credit where credit is due. Until then, I simply want to warn everyone I possibly can.
Please save yourself this difficult and exhausting experience and avoid @Lowes
Here you can see the water coming up under what appears to be the threshold. Bouncing up and in.
I would like to note the old door never did this. We’ve lived in our home ten years and have been through many hurricanes.
Headed home to Buffalo today with a lot of love on my heart. 🫶🏾
Watching the world come together around me on Sunday was truly an amazing feeling.
The same love you all have shown me is the same love that I plan to put back into the world n more.
Bigger than football! 🫶🏾
@HamlinIsland So happy that you made it out the other side. Sending you all the love and positivity for a continued healthy recovery.
All of the NFL and its fans are behind you.