NYC Consumer and Worker Protection

Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers. Account is not monitored 24/7.

[NYC Consumer and Worker Protection @helloDCWP]

Customer service “doom loops” have real consequences for working people.

Share your experience with AI-powered chatbots and other automated customer service by December 18 at https://t.co/yyDnebp5Dm

[NYC Mayor’s Office of Immigrant Affairs @NYCImmigrants]

🧵1. ⚠️ Know Your Rights when ICE is at your home. 

For more resources with detailed information available in multiple languages, visit: https://t.co/9l3HjI4Wav.

[NYC Consumer and Worker Protection @helloDCWP]

ATTN New Yorkers: the first in the nation municipal click-to-cancel rule is now in effect!

It’s simple: if you can sign up for a service or membership online, you should be able to cancel it online, too.

Learn more at https://t.co/qjscEFQRso

[NYC Consumer and Worker Protection @helloDCWP]

🍎 Hiring a tour guide for your trip to the Big Apple?

📸 Sightseeing guides must pass an exam and have a DCWP license to operate in New York City.

🔍 Look at our weekly list of active Sightseeing Guide licenses on #NYCOpenData: https://t.co/YMSPLAcz3u

[NYC Consumer and Worker Protection @helloDCWP]

It’s time to pass the Delivery Protection Act and make our streets safer!

If we are serious about protecting workers and delivering economic justice to all New Yorkers, we must confront the systems that are holding us back.

[NYC Consumer and Worker Protection @helloDCWP]

🩷 DCWP is proud to stand with survivors of breast cancer.

New Yorkers can use their Protected Time Off to get screened or treated. Most workers get 40 to 56 hours of paid PTO.

Learn more at https://t.co/vGUsVRLnIr

[NYC Consumer and Worker Protection @helloDCWP]

NEW: Delivery worker pay has increased by over $2 BILLION since the Minimum Pay Rate for delivery workers was implemented in 2023!

We’re grateful to @workersjusticep,@LosDeliveristas, and delivery workers across the city who continue organizing. Read more:https://t.co/W9bj1focOF

[Los Deliveristas Unidos @LosDeliveristas]

HAPPENING NOW: @helloDCWP’s Commissioner @saalevine joins Deliveristas at our hub to celebrate a new report showing $2 BILLION+ in additional earnings since we won NYC’s first minimum pay standard in Dec. 2023!

✊🏽Thank you, @helloDCWP, for your leadership and partnership.

[NYC Consumer and Worker Protection @helloDCWP]

You can soon be safe from customer service doom-loops!

New Yorkers deserve quality customer service, including an easy option to talk with a real human.

Learn how the City is gearing up to regulate AI-powered customer service chatbots via @Gothamist https://t.co/c80dNnQdCC

[NYC Consumer and Worker Protection @helloDCWP]

@pilottrades @CrunchGym Good morning! Thank you for filing a complaint with us. Our team is currently reviewing all Click to Cancel related complaints and will follow up with you as soon as possible.

[NYC Consumer and Worker Protection @helloDCWP]

@coco_xed Good morning! If you've been unable to cancel these subscriptions, please file a complaint at https://t.co/qjscEFQRso so a member of our team may assist.

[NYC Consumer and Worker Protection @helloDCWP]

"Companies cannot trap consumers and endless chatbot doom-loops when they're trying to cancel a service, dispute a charge, or obtain a refund.”

[NYC Consumer and Worker Protection @helloDCWP]

BREAKING: Mamdani Administration proposes rule to regulate AI-powered customer service chatbots in NYC!

No one should get trapped in an endless doom loop of pre-determined responses.

Read more on @nytopinion https://t.co/sRbgHjuPrZ

[NYC Consumer and Worker Protection @helloDCWP]

☕ Are you a barista at one of the eight Starbucks locations that closed in NYC last month?

🍵 Starbucks MUST offer to move you to a new store before they hire any new staff.

❓ Have concerns about your store? File a complaint at https://t.co/tkCU8ooIJh

[NYC Office of Technology and Innovation @NYCOfficeofTech]

The new Click to Cancel complaint portal OTI launched with @helloDCWP helps New Yorkers get closer to relief from subscription traps.

Since going live this month, the website built by our PIT Crew has received 42,000+ views and more than 1,500 complaints submitted!👏

Learn more: https://t.co/1cgLXHVO57

[NYC Office of Technology and Innovation @NYCOfficeofTech]

Thanks to our new complaint portal at https://t.co/1cgLXHVO57, we’re making it EASIER for @NYCMayor and ALL New Yorkers to report businesses that make you jump through hoops to cancel a subscription. Learn more about this new option brought to you by our PIT Crew and @helloDCWP: https://t.co/yD8vYTJZef

[NYC Consumer and Worker Protection @helloDCWP]

💜 October is Domestic Violence Awareness Month.

New Yorkers can use Protected Time Off to take safety measures if experiencing unwanted sexual contact, stalking, human trafficking, workplace violence, or domestic violence.

Learn more at https://t.co/tkCU8opgyP

[NYC Consumer and Worker Protection @helloDCWP]

NYC secured $1 million for consumers harmed by Extra Space Storage!

If you rented a storage unit between March 24, 2023 and June 16, 2026, you may be eligible for some of that cash 🤑

Learn more at https://t.co/pEg6ZZkdg0

[NYC Consumer and Worker Protection @helloDCWP]

The POWER Act will enable tenant unions to take landlords to court and win back wrongfully withheld security deposits!

The Mamdani Administration is using every tool at our disposal to empower tenants and stand up to unscrupulous landlords.

[32BJ SEIU /// #BuildingJustice 🧹✊🏽 @32BJSEIU]

✊✊Union power for the POWER Act!