Heretto

Transform your organization’s knowledge, product, and reference content into powerful digital experiences

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Introducing Heretto Portal's latest update: API documentation, now seamlessly integrated with your product documentation!

🚀 All your docs in one branded site
✅ Test APIs without leaving the portal
📈 Boost API adoption with trustworthy documentation

https://t.co/aWwvHJCBNP

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Give the people what they want.

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🤔 Have you taken the survey yet? The State of Customer Self-Service is unfolding, and your input is crucial. Join the hundreds of responders to participate in this industry-wide discussion.

#cx #selfservice #survey
https://t.co/ikRNCjuLcG

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🚨 Breaking news: initial survey responses indicate AI is most likely to be a significant trend in customer self-service.

Do you agree? Share your insights to shape the future of customer experience with better self-service.

#cx #selfservice #ai
https://t.co/aNHNOtZGhp

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Announcing our first annual State of Customer Self Service survey! 📢

In this 6-minutes survey, we invite you to share your insights around digital-first customer support expectations, experiences, and outcomes.

Take the survey: https://t.co/V3Gawtb3bp

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In the spirit of the holiday season, we are highlighting Jack Molisani,
President, ProSpring Technical Services, who reduced tech support calls for a product by 95% with excellent documentation. Thanks for being a content hero, Jack!

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LavaCon 2023 was an absolute blast! But the excitement isn't over—there's still a chance for YOU to share your Content Hero story with us. Submit your story here: https://t.co/SKZ1sTFz8L

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Heretto is on a mission to make structured content attainable for everyone. That’s why we’re so excited to introduce the first of multiple AI initiatives to help technical writers create exceptional documentation. Read our latest whitepaper to learn more. https://t.co/5lydF4dZu7

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We think about providing exceptional customer experiences every day and we are thrilled to share this enhanced experience with our community and industry. Read through our “behind the brand” blog post that explores the reasoning behind the changes.
https://t.co/Q8pCfllG2d

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Meet Etto, your AI-powered documentation expert, exclusively for Heretto CCMS! Boost productivity, ensure content consistency, and learn structured content in real time. Welcome the future of exceptional documentation. 🚀https://t.co/rSZ3zdCXc9

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LavaCon is here! Are you planning to attend? Make sure to stop by booth 55 and say hello and don't miss these Heretto presenters:
📍Scott Abel: 9:20 AM on Sunday
📍Patrick Bosek and Jarod Sickler: 11:15 AM on Sunday
#LavaCon #ContentStrategy #ContentOps #AI #TechnicalWriting

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Heretto’s got a new look! 👀 New colors, user-centric website, and modernized logo - embracing innovation and usability. Explore at https://t.co/1WBe1jwWNz

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What if you had a trusty sidekick to help you write and manage your structured content? Like ChatGPT for your documentation tool? 🤖

Wouldn't that be awesome?

Yeah, we thought so too... 😏

#ai #generativeai #structuredcontent #documentation #techcomm

[Amber Swope @DITAStrategies]

Building a self-service support experience that meets consumer needs can be challenging, but it doesn't have to be. Learn how in this upcoming webinar from The Content Wrangler

Tue 9/19, 10 AM PDT

https://t.co/XP0wKLX3DB

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Unlock your coding potential with our comprehensive guide to Code Documentation from A to Z. Explore our latest article where we delve into the significance of code documentation, its benefits, and practical tips to elevate your documentation skills! https://t.co/SWqhrOlU3m

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Have you ever found yourself lost in a sea of information, desperately searching for that one piece of content you need? Taxonomy organizes and categorizes content, making it easier for users to find what they’re looking for quickly and effortlessly. https://t.co/dw5T4TBBGV

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Are you finding it challenging to create technical documents that meet industry standards and ensure a satisfying user experience? Discover our tips to help you create different types of technical documents like a pro in our newest article. https://t.co/YwUIdVVCXC

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Looking to bridge the gap between the technical content your audience needs and what you're providing? Our new blog post, "The Why and How of Content Gap Analysis," can help! https://t.co/TwpKwwOYkH #TechnicalWriting #ContentGapAnalysis #TechnicalWritingTips

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Discover how to enhance customer satisfaction, loyalty, and retention in our latest blog post. Gain insights on optimizing content to create compelling customer experiences that leave a lasting impact.
https://t.co/6btnowO3VR
#CustomerExperienceManagement #TechnicalWriting

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Want to level up your knowledge on Headless CMS? Discover how to craft content that's flexible, scalable, and future-proof, revolutionizing the way you create and deliver extraordinary user experiences.
https://t.co/tH3bCbzYdw
#TechnicalWriting #HeadlessCCMS