@wizzair I submitted EU261 claims for ALL 3 passengers on booking UMSN6Z. My fellow passengers got paid long ago, but my claim (CASE UID: 6125e7dd) is pending since August! Today I got a "re-opened" email, but replies are blocked! @wizzair
I submitted a claim for being charged €200to check in at Bordeaux airport cos the app wouldn’t register our passports. it was s almost the cost of our flights.We had priority checkin,hold bags&assigned seating so we paid alot!It’s been ignored!Please help @wizzair
@wizzair@wizzair I have an urgent issue with an underpaid status (3.4 EUR) blocking my booking for my flight on Sept 1st. The app is frozen and won't let me add baggage. Could you please open your DMs so I can safely send you my confirmation code and screenshots?
I have already tried getting help through your website, and that is exactly why I am raising this publicly on X.
The link you keep directing me to is not giving me the help or answers I need. I have already submitted my complaint, and I understand it may take time, but I still need to be heard about what happened and how your staff handled me.
I understand that you may see this as just another customer complaint, but this is very important to me. My holiday plans and a special day were seriously disrupted, and I have incurred additional costs because of what happened.
Many working people don’t have the time to spend hours chasing an airline for basic answers or fighting for what they believe they are entitled to. I do have the time to continue raising this because I believe it needs to be addressed properly.
I will continue documenting what happened and asking for answers here while also following the formal complaint process.
Please don’t just send me another link. Please address my actual questions and investigate what happened.
Where are my boarding passes we fly in 24hrs time & we purchased auto check in....this states they would be available 50hs before flying....
@wizzair