Prateek

Suhana Safar....aur ye mausam haseen!🌸

[Kushal @prollykushal]

The customer support in return just asked me to pickup my shipment from the warehouse.
How are the delivery guys getting away with this?
Why are there no follow ups?
Does the customer pay to keep complaining?

AWB: D1020665104

[Kushal @prollykushal]

@DTDCIndia has just decided not to deliver my shipment.
My courier was supposed to be delivered on 6th Aug. It went OFD on 8th and the delivery partner did not try to reach out the receiver but it was flagged as receiver refused delivery.
No help from customer support as well.

[Kushal @prollykushal]

A short poem on “Contract of Love”

#poem

[Kushal @prollykushal]

I don’t think “perfect trust” really exists. Even with people you love deeply, your mind can still produce doubts or questions sometimes. Those thoughts aren’t a choice, and having them doesn’t mean you trust someone less.

A Thread 🧵 (1/7)

[Kushal @prollykushal]

If GOI doesn’t act now, it’s gonna lose my vote #PahalgamTerroristAttack

[Prateek @HereItsprateek]

@SwiggyCares please don't waste my time by making me talk to a bot

[Prateek @HereItsprateek]

Now, is the customer lying WITH evidence provided within 2 mins after receiving the order? The restaurant and delivery guy is not at any fault and only i get to pay the price? I was on call for 35+ mins with no resolution provided. (4/6)

[Prateek @HereItsprateek]

@SwiggyCares @harshamjty order ID: 197485296010393

[Prateek @HereItsprateek]

Its almost been a day and my issue is not yet resolved.
All i am receiving is these auto generated mails and replies from @SwiggyCares @harshamjty .
I think its waste of my time and efforts and its not about the refund now rather a lousy treatment to their customer's requests.

[Prateek @HereItsprateek]

Honestly @zomato @deepigoyal is much better at handling these issues and that too on chat based service. Faced similar issue when i ordered from zomato a while ago and i literally got my money back within an hour i registered my complaint. Hats off to their service! (5/6)

[Prateek @HereItsprateek]

tried reaching customer service and all i get to hear is that they can't initiate the refund.And when i asked them to state the reason for not initiating it they said "they aren't able to validate my claim due to restaurant not picking call" and hence they can't verify my claim.

[Prateek @HereItsprateek]

Ordered food from @SwiggyCares @Swiggy . Received a wrong order, complained within 2 minutes (with photo and receipt), but Swiggy support replied, "Cannot validate claim without restaurant confirmation," and "nothing can be done." Lost money 3rd time due to shit policies. (1/6)

[Prateek @HereItsprateek]

what i actually ordered (pic 3) vs what i received(pic 1,2). Is it that difficult for the restaurant to match the order number before giving it to the delivery guy?! Also is it not the duty of delivery guy to just crosscheck the order no.?? (2/6)

[Prateek @HereItsprateek]

@KESCoHQ will this complaint ever be resolved? didn't expect this. This is such an ignorant department @KESCoHQ

[Prateek @HereItsprateek]

@zeptocares been more than 9 hours and this issue is still not resolved, i might not stop tweeting regarding this fraud by delivery partners.

[Prateek @HereItsprateek]

ordered a refined oil from zepto because i recieved an instant cash offer of 150 rupee but the delivery agent didn't even come deliver my order. Tried talking to customer care but nothing was resolved, they said that they couldn't assist me any further for my issue?!
@zeptocares

[Prateek @HereItsprateek]

@zeptocares sure! kindly resolve this asap

[Prateek @HereItsprateek]

"Shame dies when stories are told in safe places"

- someone

[Prateek @HereItsprateek]

Khud ko behtar se behtar karne ki daud me ham insaan ye nahi samajh paaye ki apno se jeetne par kuch haasil nahi hota.

[Prateek @HereItsprateek]

Being with someone <<<<Being there for someone.