@AmazonHelp Escalate it all you want, that’s all you guys ever do… escalate & escalate to just tell us we need to file a police report for YOUR drivers not doing their job & following a simple delivery instruction. Worst customer service of any company!!
@amazon is there a reason you hire lazy ass drivers who refuse to leave a package at the door when delivery instructions give special directions to leave at door instead of at the floor in the mail room? since November I’ve had 4 packages stolen & ur customer service doesn’t help
@AmazonHelp I replied directly to that email, but we both know u guys are gonna give me same answer & response your previous teams do “sorry nothing we can do try us again later”— it’s a joke I have to call just to get you guys to call the police to verify your mistake the driver made
@AmazonHelp I’ve called every day for 9 days & can’t get a refund or replacement for the package your driver did not successfully leave at my apartment door. I had special instructions but he left it in a mail room & now I’m out $200 because your customer service is the worst!
@AmazonHelp Rep for 9 straight days, multiple times a day… constantly get transferred and put in hold.. to be told “sorry nothing we can do, hopefully police answer next time, try again later” it’s an absolute JOKE of customer service
@AmazonHelp Police have bigger issues to worry about then the package your guys driver DID NOT successfully deliver. Why ask for my apartment # if your driver can’t leave it at my apartment door? Why is this my fault & why have I not been refunded? I have spoke to an amazon
@AmazonHelp How many times do I have to call bad be put on hold just to be told the same thing above? Why do I have to call EVERYDAY just for amazon to say “try again tmw/later police didn’t answer”
@amazon@PrimeVideo @AmazonFreevee Amazon has the worst customer service ever!! I’ve called every day for 9 days & can’t get a refund or replacement for the package their driver did not leave at my door. Idk where the package is but amazon support is the worst experience of my life & I’m out $200
@AmazonHelp Idk if this will help or suffice since link is not working to submit on the various browsers I’ve tried. I would love to get help from someone other than the 206 number Amazon provides because I keep getting zero progress and they tell me to try again later
@AmazonHelp I tried on safari and google chrome. AND I just called 206 area code number for 8-9th time in last 6 days and got the SAME answer again “so sorry please try again in 30/45 mins the police did not answer”
@AmazonHelp Hi Nicole, this link leads me to the same phone number I have been directed to each time.. where I have experienced ridiculous customer service. I will try it again I guess, but if or when that fails for the 6th day in a row, what steps should I take next?
@AmazonHelp I do not see why I even had to fill one out when the driver DID NOT leave package at my door like I requested… nor did driver take picture of package like they have wit my other orders.
@AmazonHelp This has happened consecutive day of calling and getting no progress. They just put me on hold every time to tell me “sorry try again later the police didnt answer”