Hertz UK

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[Hertz UK @HertzUK]

@edlangley Hello,
We apologise for any inconvenience caused. Please contact our customer service department by email at [email protected] to open a complaint.
Once again, please accept our apologies.
Sincerely, Fred

[Hertz UK @HertzUK]

@MRBIG5TUFF1 Please use the following email address: [email protected].
The relevant team will be able to assist you.
Thank you

[Hertz UK @HertzUK]

@MRBIG5TUFF1 Good Morning,We're sorry to hear about your experience and for any inconvenience caused.
Please send us a private message with the details of your rental, We will do our best to review your case and assist you.
Thank you.

[Hertz UK @HertzUK]

@DavidLalor5 Good Morning,
We apologize for the delay.
We have escalated your case to the relevant department and our colleagues will contact you by email as soon as possible.
Thank you for your patience and understanding. Regards

[Hertz UK @HertzUK]

@DavidLalor5 Thank you for reaching out to me about this situation. I understand your frustration. Please private message me with more details about this situation?

[Hertz UK @HertzUK]

@DavidLalor5 We totally understand your frustration, (David)! DM your reservation number, so that I can take a closer look at this for you.

[Hertz UK @HertzUK]

@DavidLalor5 Hi David, thank you. I have opened case 34228231 for you with our Executive Team. They will reach out to you via email as soon as possible. In the meantime to protect your personal data we kindly ask you to erase the above message containing your email address
Thank you
Marina

[Hertz UK @HertzUK]

@sicpayne Hi @sicpayne, thank you for reaching out. Could you please DM us your email address and rental agreement number? We will ensure our Executive team reviews this matter and comes back to you as soon as possible

thank you

Marina

[Hertz UK @HertzUK]

@BilalH1979 Hi @bilalH1979 Thanks for reaching out.
Unfortunately, the process is handled entirely through the Uber app, and there isn’t a phone number we can provide.
If you’re having trouble with the app, we suggest to contact Uber Support, they should be able to assist you.
Thanks
Marina

[Hertz UK @HertzUK]

@trade4a_livin Thank you for reaching out to me about this situation. I understand your frustration. Please private message me with more details about this situation?

[Hertz UK @HertzUK]

@SamaniL We totally understand your frustration, (Samani)! DM your reservation number, so that I can take a closer look at this for you.

[Hertz UK @HertzUK]

@Abhaukal06 Thank you for reaching out to me about this situation. Please private message me with more details about this situation?

[Hertz UK @HertzUK]

@klashwilliams Dear Kat, we are deeply sorry to hear that the issue was not resolved. We are currently reviewing and will reach out by email. Sincerely, Cassie

[Hertz UK @HertzUK]

@OfLounging Hi, thanks for reaching out.
Please contact us via private message and provide your case number and rental details, so we can locate your file and support you further. Thank you.

[Hertz UK @HertzUK]

@Samlinforth Hello Sam, thank you. I have found the case and I am escalating to our Executive Team for handling you will receive a reply as soon as possible.

Thank you in advance for your patience, it is sincerely appreciated

Marina

[Hertz UK @HertzUK]

@Samlinforth Hi Sam, thank you for your response. Can you please email [email protected] with the reference subject "Social Media Escalation Marina" ? Please let me know when you have done so by responding to this thread, I will take the case to the right team

Marina