1/2
My experience with @IDFCFIRSTBank grievance resolution:
Customer submits statement analysis, transaction calculations, and cites the bank’s own Ashva Credit Card T&Cs.
Bank responds with a template email.
Bank ignores the actual questions.
Bank closes the ticket.
Repeat.
@IDFCFIRSTBank The issue is no longer reward points. The issue is a grievance process that appears incapable of reviewing evidence before closing cases. Statement references provided. Calculations provided. Relevant T&Cs provided. Yet the response remains the same: Template email. Ticket closed
@IDFCFIRSTBank There is a process failure.
Rejected for Creditcard as “NRI” while:
• Employed via Indian entity
• Paid in INR
• Based in India
Either your verification team isn’t trained or your system is flawed.
SR: 1149581225
Fix this.
@AssetInsights_X@marryevan999 You have to make up stories to get attention...If it were that easy, she wouldn't be here tweeting and asking people to follow 🤣🤣🤣🤣
@vfsglobalcare@vfsglobalcare@VFSGlobal It’s unbelievable that a global visa service can’t handle something as basic as account creation.
OTP works, but the system keeps throwing “session invalid” errors across devices and networks.
This is seriously unacceptable.
@vfsglobalcare Absolute failure of a system. OTP received, yet login/signup consistently fails with “invalid session” errors across devices and networks.
You’re a global visa service provider and can’t even maintain a working login system? This is beyond frustrating.
@qatarairways Hi @qrsupport, my previous refund failed due to an error with my CC. It is now solved and active. Can you please re-trigger the refund to my original card? I’ve emailed the details to your support team. Please check your DM! ✈️ #QatarAirways
@r3dash@qatarairways@HIAQatar@varunkrish@msfbeast007 They said they will let me have a flight change for free, but when I went to change, i still have to pay the difference..can you confirm with someone plea?