G @ Highwood Drums

Drum maker based in Wakefield, W Yorkshire. like progy/heavy/rock, adore beer, love to rant.... You have been warned.

[G @ Highwood Drums @Highwooddrums]

@RoyalMail how can this be classed as delivered?!? The postie has put the item in a bin, that’s not delivering an item, it’s throwing it away!

no calling card left, my customers “non recyclable” goods have been now taken by the recycle lorry, now I’m foot the bill to replace

[G @ Highwood Drums @Highwooddrums]

@MyWakefield what’s going on with commercial bin collections once again our recycle bin has not been emptied, still waiting for a reply. We pay for these, a years collections in advance and never get every collection we pay for! Make no wonder fly tipping is rife!

[G @ Highwood Drums @Highwooddrums]

@HMRCcustomers @HMRCgovuk @FedExEurope I have been doing, they are useless, and says they can’t, surely there is some regulation? Who do I speak to regarding a business failing to provide, I have been arguing with them for over 3 weeks

[G @ Highwood Drums @Highwooddrums]

Hey @HMRCcustomers @HMRCgovuk who do I speak to about @FedExEurope not issuing any form of receipt for payments made regarding customs clearances of goods? we pay online and then get no form of documentation, no breakdown and when requested they claim they can’t send anything.

[G @ Highwood Drums @Highwooddrums]

@VodafoneUK I will try and do this again.

[G @ Highwood Drums @Highwooddrums]

@VodafoneUK what’s going on with 5g & mobile broadband in Wakefield? Our hotspot which provides internet to our workshop, worked flawlessly for 2years on a 4g signal, now says its 5g, says it has full signal but our internet drops constantly, exact same issue with my phone.

[G @ Highwood Drums @Highwooddrums]

@VodafoneUK Hey Helen, yes I have, the problem is the service won’t default onto anything but 5g, i tried to limit it to 4g which works, but then goes back to 5g and we have nothing, this isn’t just our hotspot, its my & other peoples phones on voda. Yet 5g has full bars on all devices.

[G @ Highwood Drums @Highwooddrums]

my latest surcharge is £50 + VAT, on top of the cost i already paid to send the 3 floor tom legs, 3 small metal rods weighing less than 2kg & worth £18. Packlink claim i have sent them in a box 118cm x 56cm x 86cm.... thats bigger than my dishwasher FFS

[G @ Highwood Drums @Highwooddrums]

when are we doing to properly regulate the Courier industry? we send hundreds of items every month & are getting killed by couriers & brokers (Packlink being the worst) constantly raising surcharges claiming the boxes are bigger than we have booked to send... its complete fraud

[G @ Highwood Drums @Highwooddrums]

not only do he sizes they claim not match he boxes we use, but the only way to dispute this is to send he pictures of a box with tape measure on it, even though you no longer have the box as its been sent... the couriers are he ones who should be proving the box is oversized.

[G @ Highwood Drums @Highwooddrums]

do you employ such inconsiderate & incompetent people as standard policy @telent_UK ? the signs are up & clear, what more can we do? I'm utterly exhausted with dealing with this sort of crap day in & day out.
if we needed emergency services on site what would we do?

[G @ Highwood Drums @Highwooddrums]

amazing parking by this @telent_UK van driver, blocking the opening of Gate C! the gate is covered in no parking signs. not only did they prevent vehicle & pedestrian access to our & other businesses on site, they stopped the vehicles on site from leaving.

[G @ Highwood Drums @Highwooddrums]

also, demanding people to pay up within 7 days when you take up to 10 working days to reply to any billing enquiry IF you reply at all is utterly disgusting.

[G @ Highwood Drums @Highwooddrums]

@FedExHelpEU @FedExEurope @uk_fedex fed ex do it again, sending threatening letters claiming they have contacted us about a over due customs bill, its first I have herd of it. apparently i need to pay to avoid legal action.

[G @ Highwood Drums @Highwooddrums]

do you want to sort yourselves out & reposed to the many emails I have sent about this Fed Ex? have a word with your accounts dept to find our payment we know you received!!

[G @ Highwood Drums @Highwooddrums]

@SarsonsUK which sadist on company payroll decided to get rid of the drippy cap?

the 2nd dinner ruined! 40 years of habit is hard to break, where’s it gone & why? Don’t mess with perfection of condiment distribution!

Only a psychopath would be happy to put a hole in the lid?!

[G @ Highwood Drums @Highwooddrums]

@AmazonHelp Let’s do that, I’m not expecting a good result, So come Monday when I’m wishing doom on you all, and myself with this nonsense. More forms and more submit buttons!
Cancer is easier to achieve than customer support via you lot!
Just make it so people can follow a support chain!

[G @ Highwood Drums @Highwooddrums]

@AmazonUK @AmazonHelp ahh the “we weren’t able to deliver your package because the driver didn't want to leave it unattended”

I’m glad he didn’t want to leave it, as he went to the wrong address, he completely ignored me, waving him over, shouting, nor did he exit his van🤬

[G @ Highwood Drums @Highwooddrums]

@AmazonHelp I do that every time Rick!

And I go round in circles on the chat or on the phone, when the operator tells me somone from the delivery team will call me back regarding my delivery, they don’t, instead the email me from a no reply emails address and the process repeats itself

[G @ Highwood Drums @Highwooddrums]

@AmazonHelp Your customer service is non existant, the same issue has repeated itself today and I keep having to start again with automated bot customer support, if I get an email it’s always one I can’t reply to…