Himon Roy

[Himon Roy @HimonRoy13]

PLOT TWIST: @WakefitCo just scheduled ANOTHER pickup via E-Kart for the SAME mattress already collected by Shadowfax on 7th April!
First they lost track of the pickup.
Then they cancelled my replacement.
Now they want to pick up what they ALREADY have! ⚖️#ConsumerRights #Wakefit

[Himon Roy @HimonRoy13]

Hey @Ankit_AGarg @SupportWakefit @WakefitCo picked up my mattress via Shadowfax on 7th Apr, never updated their system & cancelled my replacement! Ticket: 775808725525 | Order: ORDER202602XV0HNZ. 10+ days, zero resolution — just empty “24hr callback” promises.

[Himon Roy @HimonRoy13]

@Shadowfax @WakefitCo UPDATE: @WakefitCo @Ankit_AGarg @SupportWakefit has now scheduled ANOTHER pickup via E-kart for the SAME mattress that was ALREADY picked up by @shadowfax_in on 7th April!
🎫 Ticket: 775808725525
📦 Order: ORDER202602XV0HNZ
This is the definition of internal chaos. @WakefitCo

[Himon Roy @HimonRoy13]

📦 Order: #ORDER202602XV0HNZ
🔁 Requested mattress replacement
✅ @Shadowfax picked it up on 7th April
✅ Got pickup acknowledgement on 10th April
Guess what? @WakefitCo never updated their system & CANCELLED my replacement. 😤

[Himon Roy @HimonRoy13]

Has anyone else faced this with @WakefitCo ?
RT to spread awareness 🔁
#ConsumerRights #Wakefit #Shadowfax #CustomerServiceFail #MattressReplacement

[Himon Roy @HimonRoy13]

Since 10th April, called @WakefitCo support repeatedly.
🏪 Visited their store. No help.
🎫 Ticket No: 775808725525
Every time I get:
“Our concern team will contact you in 24 hrs”
It’s been 10+ days of the SAME copy-paste response.