@GW1115 Thank you for bringing this to our attention. Please allow us to look into this further by sending us a DM with your stay details. https://t.co/VVYe3p1Fdc
@crystalbower Hello Crystal, thank you for bringing this to our attention. Our team will be notified internally of this. If you have any information to share, please send us a DM.
@geoffasenna Hello, Geoffas. You can complete a complaint form via this website: https://t.co/o0FPSwQhZC
Alternatively, you may send us a DM with more details about your experience as well as your reservation info. https://t.co/VVYe3p1Fdc
To avoid any confusion and ensure a streamlined resolution, we kindly encourage you to continue coordinating directly with Guest Relations via +1 800 621 0555 or [email protected].
@ahchiarelli We thank you for reaching out to us regarding your experience, April. We have identified correspondence with our Guest Relations team and can confirm the case remains under review. Your additional feedback has been shared with the hotel team to ensure appropriate follow‑up.
@KarenBarhamW12 Thanks for sharing this, as it helps us improve the overall guest experience. We deeply apologize for any discomfort caused. The fireplace is temperature-controlled based on weather conditions. Your comments have been shared with the hotel team for continued monitoring.
@zaidsaina We appreciate you reaching out about your experience. Can you send us a DM with more info, so we can look into this? https://t.co/VVYe3p1Fdc
@adrian_scb This is not the experience we want for our guests, Adrian. Can you send us a DM so we can look into this? Thank you. https://t.co/VVYe3p1Fdc
@TamaraVanBeckum Hi Tamara, due to limitations of our accessibility, we are unable to DM you. You may also use our service number for assistance: 1-888-211-9874
@TamaraVanBeckum@HopperSupport@hopper We're sorry, Tamara, this is certainly not the experience we want for our guests. Please allow us to look into this further by sending us a DM.
@onetime048 This is not the experience we want for our guests, Jeff. Can you send us a DM, so we can look into this? Thank you. https://t.co/VVYe3p1Fdc